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Volume 14 (2022): Issue 1 (March 2022)

Volume 13 (2021): Issue 4 (December 2021)

Volume 13 (2021): Issue 3 (September 2021)

Volume 13 (2021): Issue 2 (June 2021)

Volume 13 (2021): Issue 1 (March 2021)

Volume 12 (2020): Issue 4 (December 2020)

Volume 12 (2020): Issue 3 (September 2020)

Volume 12 (2020): Issue 2 (June 2020)

Volume 12 (2020): Issue 1 (March 2020)

Volume 11 (2019): Issue 4 (December 2019)

Volume 11 (2019): Issue 3 (September 2019)

Volume 11 (2019): Issue 2 (June 2019)

Volume 11 (2019): Issue 1 (March 2019)

Volume 10 (2018): Issue 4 (December 2018)

Volume 10 (2018): Issue 3 (September 2018)

Volume 10 (2018): Issue 2 (June 2018)

Volume 10 (2018): Issue 1 (March 2018)

Volume 9 (2017): Issue 4 (December 2017)

Volume 9 (2017): Issue 3 (September 2017)

Volume 9 (2017): Issue 2 (June 2017)

Volume 9 (2017): Issue 1 (January 2017)

Volume 8 (2016): Issue 4 (December 2016)

Volume 8 (2016): Issue 3 (September 2016)

Volume 8 (2016): Issue 2 (June 2016)

Volume 8 (2016): Issue 1 (January 2016)

Volume 7 (2015): Issue 4 (December 2015)

Volume 7 (2015): Issue 3 (September 2015)

Volume 7 (2015): Issue 2 (June 2015)

Volume 7 (2015): Issue 1 (January 2015)

Volume 6 (2014): Issue 4-1 (December 2014)
Part I

Volume 6 (2014): Issue 4-2 (December 2014)
Part II

Volume 6 (2014): Issue 3 (September 2014)

Volume 6 (2014): Issue 2 (June 2014)

Volume 6 (2014): Issue 1 (March 2014)

Volume 5 (2013): Issue 4 (December 2013)

Volume 5 (2013): Issue 3 (September 2013)

Volume 5 (2013): Issue 2 (June 2013)

Volume 5 (2013): Issue 1 (March 2013)

Journal Details
Format
Journal
eISSN
2543-831X
First Published
25 Apr 2014
Publication timeframe
4 times per year
Languages
English

Search

Volume 6 (2014): Issue 3 (September 2014)

Journal Details
Format
Journal
eISSN
2543-831X
First Published
25 Apr 2014
Publication timeframe
4 times per year
Languages
English

Search

16 Articles
Open Access

Organisational consciousness in public safety management system

Published Online: 04 Aug 2014
Page range: 5 - 16

Abstract

Abstract

Organisational consciousness is one of the primary determinants driving organisational development. It is the organisation’s capacity for assessment of its operation level, quest for uniformity and organisational identity. This consciousness revolves around objectives of actions and integrates collective efforts, thereby determining collaboration. Therefore, it performs a vital role in the public safety management system (PSMS), where efficiency of operations may be achieved only as a result of joint actions. In essence, this was an imperative to carry out research aimed at analysing the significance of organisational consciousness in the public safety management system. During enquiries the authors gave insight into the concepts of organisational consciousness and organisational development as well as characterizing the PSMS in the context of organisational consciousness.

Bearing in mind a comprehensive and adaptive approach to each analysed situation in an individual manner the relevance of organisational consciousness in public safety management systems was found. Furthermore it was testified that organisational consciousness in the PSMS affects three areas, namely: enhances involvement in accomplishment of objectives set, strengthens inter-organisational collaboration and fosters innovative solutions.

Keywords

  • organisational consciousness
  • organisational development (OD)
  • interorganisational collaboration
  • public safety management system (PSMS)
  • integral theory
Open Access

Perception of organizational culture, commitment and loyalty of corporation employees

Published Online: 04 Aug 2014
Page range: 17 - 35

Abstract

Abstract

The article is of empirical nature. It presents the results of research dedicated to identification of the organizational culture and the commitment of the employees of an international corporation operating on the financial services market. The OCAI questionnaire, used to identify the dominant type of organizational culture, and a questionnaire concerning the commitment and loyalty of employees in three selected branches of the company, located in Poland, England and India, were used in the research.

The main aim of the research was to identify the types of the organizational culture and to define the level of commitment of employees and loyalty, taking into account factors like branch location and nationality of the surveyed people. The assumption that organizational culture is positively correlated with the level of commitment and loyalty has been only partially confirmed and requires further verification. However, the differences between the results from the three branches (Poland, India, England) encourage continuation of that type of research.

Keywords

  • organizational culture
  • commitment
  • loyalty
  • management
Open Access

Cultural traits of the future managers from generation Y – an example of young Europeans

Published Online: 04 Aug 2014
Page range: 37 - 55

Abstract

Abstract

On the one hand, internationalization and globalization processes influence the fact that attitudes and behaviours of representatives of different cultures become similar. On the other one, opposite processes which aim at the manifestation of cultural differences can be observed.

The aim of this article is to find an answer to the question whether young people, students of higher schools of economics, future managers show similar cultural traits or whether the influence of the native environment is so strong that young Europeans manifest different values. In order to answer this question selected characteristics, which are significantly applicable at work in an enterprise have been used.

The answer to the aforementioned question has been searched both in the literature on the subject as well as in empirical studies conducted in ten European countries (Belgium, the Czech Republic, Finland, France, Spain, the Netherlands, Germany, Poland, Portugal, Great Britain). Their results show significant similarities of cultural traits among the young respondents coming from the surveyed countries. These characteristics are manifested in various attitudes, hypothetical behaviours and the judgment of behaviour of others.

Keywords

  • national culture
  • generation Y
  • young Europeans
Open Access

Social return and organisational culture

Published Online: 04 Aug 2014
Page range: 57 - 71

Abstract

Abstract

‘Social return’ (SR) is a term in the Netherlands that summarises all efforts to integrate people with a mental or physical handicap in the labour market. It is an important political topic because government wants not only an inclusive society but also a decrease of expenditures on social benefits; an important topic for employers, because organisations can profile themselves as socially responsible; and a topic for applied research, finding ways and means of realising the concept.

The Rotterdam University of Applied Sciences is mainly involved because of the value of SR for applied research and the development of solutions that work. Several projects have been implemented with third parties, all of them involving students, e.g. through BA graduation research. However, the research also shows that there is no large-scale adoption among entrepreneurs yet. Three problems have been identified: (1) the SR policy currently has many negative side effects; (2) entrepreneurs must recognize that the involvement of employees with a SR indication not only costs money but may also contribute to profits; (3) insufficient attention is paid to finding the proper match between possible employees and suitable jobs (possibly with an adapted working environment). However, ‘social return’ is a feasible concept and the problems may be addressed. At the same time the initial efforts on realising ‘social return’ point at the importance of organisational culture.

The main aim of this paper is to show the link between organisational culture and the successful implementation of social return.

Keywords

  • Social return
  • organisational culture
  • employees
  • entrepreneurs
  • government
  • the Netherlands
Open Access

Intercultural interactions in the German subsidiary operating in Poland-a case study

Published Online: 04 Aug 2014
Page range: 73 - 89

Abstract

Abstract

The purpose of this article is to identify the benefits and weaknesses arising from intercultural interactions arising between foreigners and local staff in the German subsidiary operating in Poland. The research procedure was a case study, and a method was 12 semi-structured interviews with Polish managers.

Research problems concerned the general perception of the Polish managers in relation to cooperation with foreigners. The respondents indicated the benefits and problems of this cooperation, as well as practical guidance (advice) to improve these interactions. This case study enriched the empirical achievements in the area of the new trend in management sciences, which is the positive organizational scholarship (POS).

Keywords

  • intercultural interactions
  • expatriates
  • positive organizational scholarship (POS)
Open Access

Cultural determinants of employee relationship management

Published Online: 04 Aug 2014
Page range: 91 - 100

Abstract

Abstract

culture context of employee relationship management is the subject of the analysis undertaken in this article. The authors based on the assumption that the knowledge of what values and standards culturally conditioned guides nationalities or ethnic groups constitutes the foundation of people management in transnational organizations. The article contains results of a critical analysis of the concept of Employee Relationship Management (ERM) and its culture context. The research problem undertaken in the article is: how does the cultural and national context influence the process of employee relationship management. On the basis of carried out analyses, it has been concluded that it is possible to distinguish dimensions of culture which support relations building in the workplace. Relationship management with employees is supported by: small power distance, femininity, collectivism and high contextuality

Keywords

  • cultural differences
  • employee relationship management
  • typologies of cultures
Open Access

Chosen aspects of economic profitability in agricultural companies in the context of global economic crisis

Published Online: 04 Aug 2014
Page range: 101 - 110

Abstract

Abstract

Negative consequences of the economic crisis, which began in the United Sates in 2007, affected economies of all countries. The unfavourable economic situation on world markets was also reflected in the financial condition of Polish companies. It also refers to agriculture which plays a significant role in Polish economy. The following paper covers change trends in economic profitability of a group of 10 agricultural companies. Chosen liquidity and profitability ratios have been presented as well as synthetic measure which is at the root of the compilation “Ranking of 300 best agricultural companies”. The presented findings cover the years 2007-2012.

Keywords

  • agricultural companies
  • global crisis
  • economic profitability
  • „Ranking 300”
Open Access

Determinants of building competitive positions of family enterprises – case study

Published Online: 04 Aug 2014
Page range: 111 - 121

Abstract

Abstract

The paper presents theoretical and practical aspects of the issue of a family enterprise and building a competitive advantage. The aim of the paper was to attempt to determine the elements building a competitive position of an enterprise and to identify the factors that have contributed to the success, with a case study of a family production company.

Keywords

  • family firms
  • competitiveness
  • determinants of competitiveness
  • small and medium enterprises
  • success factors
  • comparative advantage
Open Access

Towards Family Entrepreneurial Orientation. The Construct, Dimensionality and Measurement

Published Online: 04 Aug 2014
Page range: 123 - 142

Abstract

Abstract

The paper is an attempt to transfer the dimensions of entrepreneurial orientation (EO) onto the family ground. It constitutes an attempt to emerge the model of family entrepreneurial orientation (FEO) as the family background determining attitudes and entrepreneurial intentions. The research was conducted on a group of students who were asked to respond the questions concerning their families, and particularly, the ones formulated with reference to the existing concepts of entrepreneurial orientation referring to organizational entrepreneurship. There was conducted explanatory and confirmatory factor analysis. The reliability of the scale was analyzed using Cronbach’s alpha reliability estimate.

Keywords

  • entrepreneurship
  • family
  • family firm
  • entrepreneurial orientation (EO)
  • family entrepreneurial orientation (FEO)
Open Access

The formulation of the strategy in the cooperative

Published Online: 04 Aug 2014
Page range: 143 - 150

Abstract

Abstract

The strategy is an important process for change in organizations; is an effort to find an ever closer relationship between society, individuals and their organizations, in an essentially interrelated world. The organization not only has a context but also an internal configuration and the cooperative is not an exempt of this. This document presents partial findings of the study which analyzed the formation of the fishing cooperative strategy in Sinaloa and the factors involved for its creation. Data were collected through semistructured interviews to fishermen whose play the roles of managers in cooperatives. The results indicate that in the fishing cooperative, its strategy arises from the mind of a manager with limited cognitive abilities and limited information, biased and considering the manager’s intuition, and because the members of the cooperative said that the fishing process is well-know to him but he is not qualified to lead to the organization. From the above it is concluded that in the fishing cooperative, its strategies are formed informally, in the short term, from its management capabilities, identifying the need for training programs for members of the organization, so that they will have the elements necessary to formulate and implement appropriate strategies for these organizations

Keywords

  • Formulation of strategies
  • fishing cooperative
Open Access

Building competitive advantage in the context of electronic communication with the use of social media

Published Online: 04 Aug 2014
Page range: 151 - 165

Abstract

Abstract

In today’s turbulent environment it is difficult to imagine a modern company knowingly waives the benefits of electronic communication. Simultaneously there is a multitude of companies that misuse these tools, that makes their actions usually having exactly opposite results of intended. Due to advantages of the Internet as a communication channel and effective advertising medium, more and more companies decide to invest into it. In Poland in 2013, with nearly 7 billion of PLN spent on advertising, more than 21% was invested in online promotion. Furthermore, Internet as an advertising channel of communication is the only one noting regular annual increase in spending on advertising campaigns in comparison to other media.

This article is an attempt to show the merits of building companys’ competitive advantage with the use of Internet and particular regard to social media. It presents both own model on-line communication and the results of research among 11 largest retail banks in Poland and opinions of their 1800 customers.

Keywords

  • competitive advantage,electronic communication
  • social media
  • crowdsourcing
Open Access

Multicultural issues in the development of Islamic banking

Published Online: 04 Aug 2014
Page range: 167 - 176

Abstract

Abstract

Islamic banking is highly specific and is based on the Sharia law. This banking offers new products. which comply with the prohibitions of riba, maysir, gharar. Dynamic development of this banking in the word is the consequence of its opening to culturally diverse clients, and not only Muslims. Numerous researches demonstrate that many not-Muslim clients use the financial products which are offered in Islamic banks and in the “Islamic windows” in conventional banks. The Islamic banking offer is increasingly more often dedicated to the clients beyond the Muslim community, and at the same time the products dedicated to this community are offered by traditional banks. In this way the Islamic banking offer diffuses to other cultures.

Keywords

  • conventional banks
  • financial product
  • Islamic banking
  • multiculturalism
  • Sharia.
Open Access

Familiness and Born Globals: Rapid Internationalisation among Polish Family Firms

Published Online: 04 Aug 2014
Page range: 177 - 186

Abstract

Abstract

Rapid internationalisation is a very popular research theme internationally. Verifying the links between familiness of the investigated firms and the accelerated internationalisation among Polish family firms can be very promising. The objective of the paper is to identify the rapid internationalisation path of Polish family firms while going international from the comparative perspective of the familiness. The paper presents the research results of the survey conducted in the turn of 2013-2014 among 216 firms, including 88 family businesses. Based on the calculations we can assume that the average time of internationalisation measured from the establishment is the longer in case of family firms than non-family firms. It can be with the line to the statement that born globals are more frequently met among non-family firms.

Keywords

  • born global
  • internationalisation
  • international entrepreneurship
  • small and medium-sized enterprises
  • family firms
  • family entrepreneurship
Open Access

Technical, Organizational and Cross-cultural issues associated with the deployment of Customer Relationship Management (CRM) in Transnational and Global Multicultural Organizations

Published Online: 04 Aug 2014
Page range: 187 - 196

Abstract

Abstract

In the past few years the way in which, organizations, companies and corporations structure themselves has given a 180 degrees turnaround, switching from a structure based in products to a structure based in customers. The first big change was the introduction and use of Enterprise Resource Planning Systems (ERP) like SAP and Oracle. Those ERP systems changed the way in which the information was managed in large corporations including now a central database and visualizing the structures and functions of the corporation by business processes and not by business areas. Also lately with the advent of the WEB 2.0, the boom of the social media and the big data analytics areas, business, marketing and the relation with the customer has totally changed. One of the most important drivers for this turnaround is the adoption of Customer Relationship Management (CRM). CRM is supporting software designed to improve the relation with the current customers (loyalty) using modern social media and massive marketing technologies.

This paper introduces the organizational issues of cross-cultural communication associated with the integration between marketing, customer service, and complaint management with information technology. In highly competitive environments a lot of organizations intent to construct a relationship with their current customers, since the cost involved in capturing new ones is a lot higher than the cost of retaining the current ones. The most crucial factor is the understanding of the clients and their values, norms, traditions, language, religions, perceptions, thoughts in few words their culture. So this cultural dimension analysis is essential and the development of a formal taxonomy or cultural concern framework a need. This paper will deal with the dimension concerns from the technical, cultural and organizational point of view needed to build this framework in order to avoid the terrible consequences of a wrong interaction with the customers due to cultural issues.

Keywords

  • Customer Relationship Management
  • CRM
  • Culture
  • Cross-Cultural Communication
Open Access

The Framework of Culture: a Frame for Work

Published Online: 04 Aug 2014
Page range: 197 - 209

Abstract

Abstract

Although culture has been discussed in quite some detail, it remains an elusive concept, whether on content or in terms of consequences. Indeed, culture does not exist in a physical form (although bumping your nose to culture may be a near physical experience) and may be rather considered as a label people use to describe patterns of thinking and acting of a group of people. Many studies of culture start from theory and move to implementation. This paper is based on an opposite approach. Its basis is the experience of 849 MA students with living and working abroad and the effects of culture in reality. In an inductive way this experience results in a mind-map of culture.

The aim of this paper is to present a rather comprehensive perception of culture on the basis of experience; not to give an overview of what culture might be according to the literature. This concept is the initial result of an on-going programme at the R&D Centre of the Rotterdam University of Applied Sciences. Consecutive steps are briefly mentioned.

Keywords

  • culture
  • students experiences
  • mind-map of culture
Open Access

Competitiveness factors of the candy industry in San Luis Potosí, México

Published Online: 04 Aug 2014
Page range: 211 - 242

Abstract

Abstract

This paper is an attempt to analyze some of methodologies and models used to identify the most important factors to promote competitiveness on different levels: international, national, regional, industrial, and under a systemic and cluster approach. The purpose is to support the design of an appropriate model to analyze competitive performance of a local industry in Mexico, specifically the candy industry. The results are useful to understand the areas of opportunity present in the candy industry and allow proposing strategic actions to promote competitiveness. The goal of this article is to propose a strategic agenda to strengthen the competitiveness factor that makes the cluster approach distinctive among others, namely the role of actors and linking businesses.

This paper presents partial results of research of a doctoral thesis analyzing the case of the candy industry from the point of view of industrial clusters. The research is relevant considering that it presents a methodology for measuring the degree of functionality of a productive activity considered as “outstanding” in a local economy under international operation standards, which is not common in studies of developing countries.

Keywords

  • O25 Industrial Policy
  • O38 Government Policy
  • O43 Institutions and Growth
  • C51 Model Construction and Estimation
16 Articles
Open Access

Organisational consciousness in public safety management system

Published Online: 04 Aug 2014
Page range: 5 - 16

Abstract

Abstract

Organisational consciousness is one of the primary determinants driving organisational development. It is the organisation’s capacity for assessment of its operation level, quest for uniformity and organisational identity. This consciousness revolves around objectives of actions and integrates collective efforts, thereby determining collaboration. Therefore, it performs a vital role in the public safety management system (PSMS), where efficiency of operations may be achieved only as a result of joint actions. In essence, this was an imperative to carry out research aimed at analysing the significance of organisational consciousness in the public safety management system. During enquiries the authors gave insight into the concepts of organisational consciousness and organisational development as well as characterizing the PSMS in the context of organisational consciousness.

Bearing in mind a comprehensive and adaptive approach to each analysed situation in an individual manner the relevance of organisational consciousness in public safety management systems was found. Furthermore it was testified that organisational consciousness in the PSMS affects three areas, namely: enhances involvement in accomplishment of objectives set, strengthens inter-organisational collaboration and fosters innovative solutions.

Keywords

  • organisational consciousness
  • organisational development (OD)
  • interorganisational collaboration
  • public safety management system (PSMS)
  • integral theory
Open Access

Perception of organizational culture, commitment and loyalty of corporation employees

Published Online: 04 Aug 2014
Page range: 17 - 35

Abstract

Abstract

The article is of empirical nature. It presents the results of research dedicated to identification of the organizational culture and the commitment of the employees of an international corporation operating on the financial services market. The OCAI questionnaire, used to identify the dominant type of organizational culture, and a questionnaire concerning the commitment and loyalty of employees in three selected branches of the company, located in Poland, England and India, were used in the research.

The main aim of the research was to identify the types of the organizational culture and to define the level of commitment of employees and loyalty, taking into account factors like branch location and nationality of the surveyed people. The assumption that organizational culture is positively correlated with the level of commitment and loyalty has been only partially confirmed and requires further verification. However, the differences between the results from the three branches (Poland, India, England) encourage continuation of that type of research.

Keywords

  • organizational culture
  • commitment
  • loyalty
  • management
Open Access

Cultural traits of the future managers from generation Y – an example of young Europeans

Published Online: 04 Aug 2014
Page range: 37 - 55

Abstract

Abstract

On the one hand, internationalization and globalization processes influence the fact that attitudes and behaviours of representatives of different cultures become similar. On the other one, opposite processes which aim at the manifestation of cultural differences can be observed.

The aim of this article is to find an answer to the question whether young people, students of higher schools of economics, future managers show similar cultural traits or whether the influence of the native environment is so strong that young Europeans manifest different values. In order to answer this question selected characteristics, which are significantly applicable at work in an enterprise have been used.

The answer to the aforementioned question has been searched both in the literature on the subject as well as in empirical studies conducted in ten European countries (Belgium, the Czech Republic, Finland, France, Spain, the Netherlands, Germany, Poland, Portugal, Great Britain). Their results show significant similarities of cultural traits among the young respondents coming from the surveyed countries. These characteristics are manifested in various attitudes, hypothetical behaviours and the judgment of behaviour of others.

Keywords

  • national culture
  • generation Y
  • young Europeans
Open Access

Social return and organisational culture

Published Online: 04 Aug 2014
Page range: 57 - 71

Abstract

Abstract

‘Social return’ (SR) is a term in the Netherlands that summarises all efforts to integrate people with a mental or physical handicap in the labour market. It is an important political topic because government wants not only an inclusive society but also a decrease of expenditures on social benefits; an important topic for employers, because organisations can profile themselves as socially responsible; and a topic for applied research, finding ways and means of realising the concept.

The Rotterdam University of Applied Sciences is mainly involved because of the value of SR for applied research and the development of solutions that work. Several projects have been implemented with third parties, all of them involving students, e.g. through BA graduation research. However, the research also shows that there is no large-scale adoption among entrepreneurs yet. Three problems have been identified: (1) the SR policy currently has many negative side effects; (2) entrepreneurs must recognize that the involvement of employees with a SR indication not only costs money but may also contribute to profits; (3) insufficient attention is paid to finding the proper match between possible employees and suitable jobs (possibly with an adapted working environment). However, ‘social return’ is a feasible concept and the problems may be addressed. At the same time the initial efforts on realising ‘social return’ point at the importance of organisational culture.

The main aim of this paper is to show the link between organisational culture and the successful implementation of social return.

Keywords

  • Social return
  • organisational culture
  • employees
  • entrepreneurs
  • government
  • the Netherlands
Open Access

Intercultural interactions in the German subsidiary operating in Poland-a case study

Published Online: 04 Aug 2014
Page range: 73 - 89

Abstract

Abstract

The purpose of this article is to identify the benefits and weaknesses arising from intercultural interactions arising between foreigners and local staff in the German subsidiary operating in Poland. The research procedure was a case study, and a method was 12 semi-structured interviews with Polish managers.

Research problems concerned the general perception of the Polish managers in relation to cooperation with foreigners. The respondents indicated the benefits and problems of this cooperation, as well as practical guidance (advice) to improve these interactions. This case study enriched the empirical achievements in the area of the new trend in management sciences, which is the positive organizational scholarship (POS).

Keywords

  • intercultural interactions
  • expatriates
  • positive organizational scholarship (POS)
Open Access

Cultural determinants of employee relationship management

Published Online: 04 Aug 2014
Page range: 91 - 100

Abstract

Abstract

culture context of employee relationship management is the subject of the analysis undertaken in this article. The authors based on the assumption that the knowledge of what values and standards culturally conditioned guides nationalities or ethnic groups constitutes the foundation of people management in transnational organizations. The article contains results of a critical analysis of the concept of Employee Relationship Management (ERM) and its culture context. The research problem undertaken in the article is: how does the cultural and national context influence the process of employee relationship management. On the basis of carried out analyses, it has been concluded that it is possible to distinguish dimensions of culture which support relations building in the workplace. Relationship management with employees is supported by: small power distance, femininity, collectivism and high contextuality

Keywords

  • cultural differences
  • employee relationship management
  • typologies of cultures
Open Access

Chosen aspects of economic profitability in agricultural companies in the context of global economic crisis

Published Online: 04 Aug 2014
Page range: 101 - 110

Abstract

Abstract

Negative consequences of the economic crisis, which began in the United Sates in 2007, affected economies of all countries. The unfavourable economic situation on world markets was also reflected in the financial condition of Polish companies. It also refers to agriculture which plays a significant role in Polish economy. The following paper covers change trends in economic profitability of a group of 10 agricultural companies. Chosen liquidity and profitability ratios have been presented as well as synthetic measure which is at the root of the compilation “Ranking of 300 best agricultural companies”. The presented findings cover the years 2007-2012.

Keywords

  • agricultural companies
  • global crisis
  • economic profitability
  • „Ranking 300”
Open Access

Determinants of building competitive positions of family enterprises – case study

Published Online: 04 Aug 2014
Page range: 111 - 121

Abstract

Abstract

The paper presents theoretical and practical aspects of the issue of a family enterprise and building a competitive advantage. The aim of the paper was to attempt to determine the elements building a competitive position of an enterprise and to identify the factors that have contributed to the success, with a case study of a family production company.

Keywords

  • family firms
  • competitiveness
  • determinants of competitiveness
  • small and medium enterprises
  • success factors
  • comparative advantage
Open Access

Towards Family Entrepreneurial Orientation. The Construct, Dimensionality and Measurement

Published Online: 04 Aug 2014
Page range: 123 - 142

Abstract

Abstract

The paper is an attempt to transfer the dimensions of entrepreneurial orientation (EO) onto the family ground. It constitutes an attempt to emerge the model of family entrepreneurial orientation (FEO) as the family background determining attitudes and entrepreneurial intentions. The research was conducted on a group of students who were asked to respond the questions concerning their families, and particularly, the ones formulated with reference to the existing concepts of entrepreneurial orientation referring to organizational entrepreneurship. There was conducted explanatory and confirmatory factor analysis. The reliability of the scale was analyzed using Cronbach’s alpha reliability estimate.

Keywords

  • entrepreneurship
  • family
  • family firm
  • entrepreneurial orientation (EO)
  • family entrepreneurial orientation (FEO)
Open Access

The formulation of the strategy in the cooperative

Published Online: 04 Aug 2014
Page range: 143 - 150

Abstract

Abstract

The strategy is an important process for change in organizations; is an effort to find an ever closer relationship between society, individuals and their organizations, in an essentially interrelated world. The organization not only has a context but also an internal configuration and the cooperative is not an exempt of this. This document presents partial findings of the study which analyzed the formation of the fishing cooperative strategy in Sinaloa and the factors involved for its creation. Data were collected through semistructured interviews to fishermen whose play the roles of managers in cooperatives. The results indicate that in the fishing cooperative, its strategy arises from the mind of a manager with limited cognitive abilities and limited information, biased and considering the manager’s intuition, and because the members of the cooperative said that the fishing process is well-know to him but he is not qualified to lead to the organization. From the above it is concluded that in the fishing cooperative, its strategies are formed informally, in the short term, from its management capabilities, identifying the need for training programs for members of the organization, so that they will have the elements necessary to formulate and implement appropriate strategies for these organizations

Keywords

  • Formulation of strategies
  • fishing cooperative
Open Access

Building competitive advantage in the context of electronic communication with the use of social media

Published Online: 04 Aug 2014
Page range: 151 - 165

Abstract

Abstract

In today’s turbulent environment it is difficult to imagine a modern company knowingly waives the benefits of electronic communication. Simultaneously there is a multitude of companies that misuse these tools, that makes their actions usually having exactly opposite results of intended. Due to advantages of the Internet as a communication channel and effective advertising medium, more and more companies decide to invest into it. In Poland in 2013, with nearly 7 billion of PLN spent on advertising, more than 21% was invested in online promotion. Furthermore, Internet as an advertising channel of communication is the only one noting regular annual increase in spending on advertising campaigns in comparison to other media.

This article is an attempt to show the merits of building companys’ competitive advantage with the use of Internet and particular regard to social media. It presents both own model on-line communication and the results of research among 11 largest retail banks in Poland and opinions of their 1800 customers.

Keywords

  • competitive advantage,electronic communication
  • social media
  • crowdsourcing
Open Access

Multicultural issues in the development of Islamic banking

Published Online: 04 Aug 2014
Page range: 167 - 176

Abstract

Abstract

Islamic banking is highly specific and is based on the Sharia law. This banking offers new products. which comply with the prohibitions of riba, maysir, gharar. Dynamic development of this banking in the word is the consequence of its opening to culturally diverse clients, and not only Muslims. Numerous researches demonstrate that many not-Muslim clients use the financial products which are offered in Islamic banks and in the “Islamic windows” in conventional banks. The Islamic banking offer is increasingly more often dedicated to the clients beyond the Muslim community, and at the same time the products dedicated to this community are offered by traditional banks. In this way the Islamic banking offer diffuses to other cultures.

Keywords

  • conventional banks
  • financial product
  • Islamic banking
  • multiculturalism
  • Sharia.
Open Access

Familiness and Born Globals: Rapid Internationalisation among Polish Family Firms

Published Online: 04 Aug 2014
Page range: 177 - 186

Abstract

Abstract

Rapid internationalisation is a very popular research theme internationally. Verifying the links between familiness of the investigated firms and the accelerated internationalisation among Polish family firms can be very promising. The objective of the paper is to identify the rapid internationalisation path of Polish family firms while going international from the comparative perspective of the familiness. The paper presents the research results of the survey conducted in the turn of 2013-2014 among 216 firms, including 88 family businesses. Based on the calculations we can assume that the average time of internationalisation measured from the establishment is the longer in case of family firms than non-family firms. It can be with the line to the statement that born globals are more frequently met among non-family firms.

Keywords

  • born global
  • internationalisation
  • international entrepreneurship
  • small and medium-sized enterprises
  • family firms
  • family entrepreneurship
Open Access

Technical, Organizational and Cross-cultural issues associated with the deployment of Customer Relationship Management (CRM) in Transnational and Global Multicultural Organizations

Published Online: 04 Aug 2014
Page range: 187 - 196

Abstract

Abstract

In the past few years the way in which, organizations, companies and corporations structure themselves has given a 180 degrees turnaround, switching from a structure based in products to a structure based in customers. The first big change was the introduction and use of Enterprise Resource Planning Systems (ERP) like SAP and Oracle. Those ERP systems changed the way in which the information was managed in large corporations including now a central database and visualizing the structures and functions of the corporation by business processes and not by business areas. Also lately with the advent of the WEB 2.0, the boom of the social media and the big data analytics areas, business, marketing and the relation with the customer has totally changed. One of the most important drivers for this turnaround is the adoption of Customer Relationship Management (CRM). CRM is supporting software designed to improve the relation with the current customers (loyalty) using modern social media and massive marketing technologies.

This paper introduces the organizational issues of cross-cultural communication associated with the integration between marketing, customer service, and complaint management with information technology. In highly competitive environments a lot of organizations intent to construct a relationship with their current customers, since the cost involved in capturing new ones is a lot higher than the cost of retaining the current ones. The most crucial factor is the understanding of the clients and their values, norms, traditions, language, religions, perceptions, thoughts in few words their culture. So this cultural dimension analysis is essential and the development of a formal taxonomy or cultural concern framework a need. This paper will deal with the dimension concerns from the technical, cultural and organizational point of view needed to build this framework in order to avoid the terrible consequences of a wrong interaction with the customers due to cultural issues.

Keywords

  • Customer Relationship Management
  • CRM
  • Culture
  • Cross-Cultural Communication
Open Access

The Framework of Culture: a Frame for Work

Published Online: 04 Aug 2014
Page range: 197 - 209

Abstract

Abstract

Although culture has been discussed in quite some detail, it remains an elusive concept, whether on content or in terms of consequences. Indeed, culture does not exist in a physical form (although bumping your nose to culture may be a near physical experience) and may be rather considered as a label people use to describe patterns of thinking and acting of a group of people. Many studies of culture start from theory and move to implementation. This paper is based on an opposite approach. Its basis is the experience of 849 MA students with living and working abroad and the effects of culture in reality. In an inductive way this experience results in a mind-map of culture.

The aim of this paper is to present a rather comprehensive perception of culture on the basis of experience; not to give an overview of what culture might be according to the literature. This concept is the initial result of an on-going programme at the R&D Centre of the Rotterdam University of Applied Sciences. Consecutive steps are briefly mentioned.

Keywords

  • culture
  • students experiences
  • mind-map of culture
Open Access

Competitiveness factors of the candy industry in San Luis Potosí, México

Published Online: 04 Aug 2014
Page range: 211 - 242

Abstract

Abstract

This paper is an attempt to analyze some of methodologies and models used to identify the most important factors to promote competitiveness on different levels: international, national, regional, industrial, and under a systemic and cluster approach. The purpose is to support the design of an appropriate model to analyze competitive performance of a local industry in Mexico, specifically the candy industry. The results are useful to understand the areas of opportunity present in the candy industry and allow proposing strategic actions to promote competitiveness. The goal of this article is to propose a strategic agenda to strengthen the competitiveness factor that makes the cluster approach distinctive among others, namely the role of actors and linking businesses.

This paper presents partial results of research of a doctoral thesis analyzing the case of the candy industry from the point of view of industrial clusters. The research is relevant considering that it presents a methodology for measuring the degree of functionality of a productive activity considered as “outstanding” in a local economy under international operation standards, which is not common in studies of developing countries.

Keywords

  • O25 Industrial Policy
  • O38 Government Policy
  • O43 Institutions and Growth
  • C51 Model Construction and Estimation

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