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Volume 12 (2020): Issue 1 (March 2020)

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Journal Details
Format
Journal
eISSN
2543-831X
First Published
25 Apr 2014
Publication timeframe
4 times per year
Languages
English

Search

Volume 12 (2020): Issue 1 (March 2020)

Journal Details
Format
Journal
eISSN
2543-831X
First Published
25 Apr 2014
Publication timeframe
4 times per year
Languages
English

Search

7 Articles
access type Open Access

Covid-19 Pandemic; Recession, Virtual Revolution Leading to De-globalization?

Published Online: 31 Mar 2020
Page range: 1 - 11

Abstract

Abstract

Objective: The article is an attempt to make a diagnosis about the impact of the Covid-19 pandemic on global trends, including organizational processes in enterprises, and challenges for organization leaders in many areas. Issues such as recession phase in which the economy will find itself, de-globalization and the increase in virtualization of both the economy and entire societies are discussed in the article.

Methodology: The research method is a review of the literature, not very extensive, on the subject. There is a lack of research on social and cultural consequences of Covid-19 pandemics, and at the same time we are experiencing a flood of media information. The author is aware that impact assessment is subject to uncertainty and that it must be multidimensional.

Findings: The review of the literature, as well as reports from financial institutions, show that the economies of individual countries are entering a phase of stagnation and recession. This will probably lead to a global recession. The text indicates the sectors and types of enterprises that will be most affected by the changes. The article proves that governments’ attitude to health care functions may change, as well as the role of states and international financial institutions. Virtualization of communication seems to be an important change. It is difficult to answer the question whether a pandemic will affect globalization or de-globalization, government decisions at national level are significant, but they draw from international experience.

Value Added: The article becomes an important voice on the impact of a pandemic on the functioning of the economy and globalization.

Recommendations: A question was posed demanding further analyses: whether strengthening the central government would mean de-globalization tendencies. It seems that the virtualization of social and economic life will continue after the pandemic expires, which needs to be confirmed. The impact of the pandemic on the world should be the subject of many research studies in the future.

Keywords

  • pandemic
  • globalization
  • social life
  • virtualization

JEL Classification

  • I18: Health
  • Government Policy
  • F6: Economic Impacts of Globalization
  • G01: Financial Crises
access type Open Access

Understanding Uncertainty and Risk in Management

Published Online: 31 Mar 2020
Page range: 12 - 35

Abstract

Abstract

Objective: The purpose of this text is to identify approaches to defining and subsequently reviewing the definitions of uncertainty and risk as interdisciplinary terms which are of key importance in modern management.

Methodology: The work is theoretical. The main method used in the research process was the analysis of scientific literature. A one-dimensional logical classification method was also used, in order to categorize approaches to defining uncertainty and risk, satisfying the exhaustive and mutually exclusive criteria in the selection of categories of approaches.

Findings: The main results of the work are: 1) identification of approaches to defining uncertainty and risk, 2) interdisciplinary review of definitions of uncertainty and risk indicating the criteria to distinguish between the two, and 3) determination of the meaning of the terms uncertainty and risk in modern management.

Value Added: Considering the approaches to defining uncertainty and risk taken from many fields and disciplines of science, this text is a compendium of theoretical knowledge for the proper understanding and meaning of these concepts in management.

Recommendations: The research findings can have implications for both management theory as well as the practice of organization management.

Keywords

  • uncertainty
  • risk
  • management
  • risk management

JEL Classification

  • D81
  • G32
access type Open Access

Social Innovation Living Labs as Platforms to Co-design Social Innovations

Published Online: 31 Mar 2020
Page range: 36 - 57

Abstract

Abstract

Objective: The aim of the research is to develop a new original concept of social innovation lab based on the concept of living labs seen from the perspective of design-led approach to management and innovation.

Methodology: The research was carried out with use of non-empirical (theoretical) framework. The existing knowledge was the source of reasoning leading to solve the scientific problem. It was rather implicit two-stage process of reasoning. The first stage was to reframe the conceptual framework, which was based on the analysis of the living lab concept seen from the perspective of the unique nature of social innovation and its limits. In the second stage, prototyping of a new concept of social innovation living lab was built on the conceptual framework developed at the first stage.

Findings: The original theoretical model of social innovation living lab and its operationalization have been developed. It is based on the concept of living labs regarded as long term environments for open innovation that are being developed with real users in real contexts, and framed from the perspective of design-led approach to management and innovation.

Value Added: The literature review has revealed the significant lack of research studies on the processes of generating social innovation. The proposed original model of social innovation living lab helps fill this gap. Social innovations as successful exploitation of new ideas to meet social problems and needs are essential in social and economic life. However, the conventional approaches to innovation are not sufficient to develop social innovation due to its nature. The proposed approach describes the operation of the social innovation living lab as an effective way to develop such innovations and at the same time the methodology useful in the further research.

Recommendations: The proposed original approach to the processes of designing and accomplishing social innovation can help to develop such innovations in a more intentional and goal-oriented way, which is difficult using traditional laboratories due to the nature of such innovations.

Keywords

  • Social innovation
  • living labs
  • co-design
  • design-led approach

JEL Classification

  • M10
  • O35
access type Open Access

Process Management: the Case of the Foreign and Commonwealth Office

Published Online: 31 Mar 2020
Page range: 58 - 77

Abstract

Abstract

Objective: The objective of the article is to mark the introduction of process changes in relation to the Emergency Travel Document service by The Foreign & Commonwealth Office. The paper analyses the changes and relates them to process and cost management strategies. Thus, it presents how process efficiency may be managed

Methodology: The article is of a theoretical and practical nature. The method used in the theoretical part is a review of literature on process management. The second part includes an analysis of The Foreign & Commonwealth Office’s own documents.

Findings: The use of digitalization greatly facilitates the process for British citizens who are abroad and need to obtain a travel document. This facilitation applies to both customers and FCO employees. Numerous factors influence the processing time reduction, which in turn increases productivity.

Value Added: This article presents an example of the practical use of digitization in the process of issuing the Emergency Travel Document. The value is to show the impact of modern technologies on improving the processes for the organization itself (in the form of optimizing operational costs and increasing efficiency) and for the customers.

Recommendations: The use of digitization can be successfully implemented to streamline organizational processes. It can help in reducing their time and limiting human involvement. Increased productivity lowers the cost of a single unit of the service. The changes allow for a more standardized and repeatable service. The approach can be used to manage processes in any organization; though practical implications outlined in the text can serve as an example for other organizations offering similar services.

Keywords

  • digitalization
  • Emergency Travel Document
  • The Foreign & Commonwealth Office
  • process management
  • efficiency

JEL Classification

  • D73
  • O14
  • F68
access type Open Access

Leadership Coaching across Cultures

Published Online: 31 Mar 2020
Page range: 78 - 91

Abstract

Abstract

Objective: The discussion presented in this paper focuses on the practical coaching techniques premised on lasting principles of human learning; principles that are crucial to coaching relationships of all kinds. The principles involved tap into years of psychological research and practice (Kanfer & Goldstein, 1991; Mahoney, 1991) that focuses on issues that prompt changes in people, the important factors that fosters relationships and the ways of getting people to give up their regular actions for a new set.

Methodology: The article’s research is based on extensive literature analysis.

Findings: The research was not able to identify the specifics of what people value in different cultures; however, it captures the major active ingredients in learning endeavor, without taking culture into consideration.

Value Added: The article discusses 3 main types of challenges that leadership coaches find across the globe and offers guidelines to handle them

Recommendations: Future papers on that topic research should include both qualitative and quantitative research findings.

Keywords

  • coaching
  • leadership
  • leadership coaching

JEL Classification

  • M1
  • M14
access type Open Access

The Role of Social Media on Talent Search and Acquisition: Evidence from Contemporary Literature

Published Online: 31 Mar 2020
Page range: 92 - 137

Abstract

Abstract

Objective: The main objective of this paper is to explore/investigate the role of social media in searching and acquiring the talented employees and the appropriate rationales behind and ways of using the social media for such purposes with due advantages and risks involved.

Methodology: This paper uses the literatures published from 2010 to 2019 to highlight the research on social media influence on searching talent for organizations. For due purpose, Scopus and ResearchGate databases have been utilized to search the papers using the keywords such as social media, social networking sites, online recruitment & selection, candidate screening, hiring, human resources management and talent search.

Findings: Although social media is getting popular among employers, they are not utilizing this platform as the main rather as secondary sources. LinkedIn is the most preferred source among the employers for searching and acquiring talents.

Value Added: The paper is expected to contribute to the existing literature through an in-depth literature survey as well provide some proper guidelines for the HR professionals to conduct efficient search and recruitment.

Recommendations: The authors have provided some action recommendations based on the literature survey such as (a) the recruiters should make proper reliability and validity tests of the information collected through social media, (b) organizations that intends to use social media information need to develop a proper and transparent social media policy and user codes of conduct, (c) the codes of conducts should be linked to the training manual of the HR professionals who involve in talent search and acquisition, (d) organizations should use social media for searching talents more than screening/selecting, (e) social media should be used as a secondary instrument rather than the sole one; and (f) organizations/hiring professionals should focus only on job related information and professional social media (such as LinkedIn).

Keywords

  • social media
  • social media recruitment
  • hiring professional
  • organization
  • human resources
  • recruitment & selection

JEL Classification

  • J23 Labor demand
  • L86 Information and internet services
access type Open Access

Managing Expats and Their Effectiveness: A Comparative Study

Published Online: 31 Mar 2020
Page range: 138 - 157

Abstract

Abstract

Objective: This paper investigates how expatriates and UAE citizens understand the effectiveness of expats’ performance and significance in the workplace. In addition, it explores the difficulty of managing expats to achieve operational excellence.

Methodology: A questionnaire was sent to over 1000 subjects whose feedback was analysed using descriptive statistics. A t-test has been used for the inferential part whenever requirements allowed it; in case this was not possible, a Mann-Whitney U test was used.

Findings: The results of the conducted statistical analysis suggest that expats think it is difficult to be managed in the UAE compared to the locals who find it relatively easy to manage them. Furthermore, expats believe their effectiveness as a distinct competency to organizations is much higher compared to UAE citizens.

Value Added: The results of the conducted statistical analysis point some important conclusions about the way that expats and local Emiratis view differently in managing expats and effectiveness of expats.

Recommendations: A further research of this study can be done by examining various types of firms and organizations, by distinguishing them based on their provided services. Comparison among the 7 emirates could also be examined. Comparison between the views of different nationalities of the expats would be very interesting. Other parameters to be examined include age, educational level, nationality (or country of origin), and marital status of the participants.

Keywords

  • Operational excellence
  • multicultures
  • managing workforce
  • increasing efficiency
  • expats
  • locals

JEL Classification

  • C02: Mathematical Methods
  • C012: Hypothesis Testing: General
7 Articles
access type Open Access

Covid-19 Pandemic; Recession, Virtual Revolution Leading to De-globalization?

Published Online: 31 Mar 2020
Page range: 1 - 11

Abstract

Abstract

Objective: The article is an attempt to make a diagnosis about the impact of the Covid-19 pandemic on global trends, including organizational processes in enterprises, and challenges for organization leaders in many areas. Issues such as recession phase in which the economy will find itself, de-globalization and the increase in virtualization of both the economy and entire societies are discussed in the article.

Methodology: The research method is a review of the literature, not very extensive, on the subject. There is a lack of research on social and cultural consequences of Covid-19 pandemics, and at the same time we are experiencing a flood of media information. The author is aware that impact assessment is subject to uncertainty and that it must be multidimensional.

Findings: The review of the literature, as well as reports from financial institutions, show that the economies of individual countries are entering a phase of stagnation and recession. This will probably lead to a global recession. The text indicates the sectors and types of enterprises that will be most affected by the changes. The article proves that governments’ attitude to health care functions may change, as well as the role of states and international financial institutions. Virtualization of communication seems to be an important change. It is difficult to answer the question whether a pandemic will affect globalization or de-globalization, government decisions at national level are significant, but they draw from international experience.

Value Added: The article becomes an important voice on the impact of a pandemic on the functioning of the economy and globalization.

Recommendations: A question was posed demanding further analyses: whether strengthening the central government would mean de-globalization tendencies. It seems that the virtualization of social and economic life will continue after the pandemic expires, which needs to be confirmed. The impact of the pandemic on the world should be the subject of many research studies in the future.

Keywords

  • pandemic
  • globalization
  • social life
  • virtualization

JEL Classification

  • I18: Health
  • Government Policy
  • F6: Economic Impacts of Globalization
  • G01: Financial Crises
access type Open Access

Understanding Uncertainty and Risk in Management

Published Online: 31 Mar 2020
Page range: 12 - 35

Abstract

Abstract

Objective: The purpose of this text is to identify approaches to defining and subsequently reviewing the definitions of uncertainty and risk as interdisciplinary terms which are of key importance in modern management.

Methodology: The work is theoretical. The main method used in the research process was the analysis of scientific literature. A one-dimensional logical classification method was also used, in order to categorize approaches to defining uncertainty and risk, satisfying the exhaustive and mutually exclusive criteria in the selection of categories of approaches.

Findings: The main results of the work are: 1) identification of approaches to defining uncertainty and risk, 2) interdisciplinary review of definitions of uncertainty and risk indicating the criteria to distinguish between the two, and 3) determination of the meaning of the terms uncertainty and risk in modern management.

Value Added: Considering the approaches to defining uncertainty and risk taken from many fields and disciplines of science, this text is a compendium of theoretical knowledge for the proper understanding and meaning of these concepts in management.

Recommendations: The research findings can have implications for both management theory as well as the practice of organization management.

Keywords

  • uncertainty
  • risk
  • management
  • risk management

JEL Classification

  • D81
  • G32
access type Open Access

Social Innovation Living Labs as Platforms to Co-design Social Innovations

Published Online: 31 Mar 2020
Page range: 36 - 57

Abstract

Abstract

Objective: The aim of the research is to develop a new original concept of social innovation lab based on the concept of living labs seen from the perspective of design-led approach to management and innovation.

Methodology: The research was carried out with use of non-empirical (theoretical) framework. The existing knowledge was the source of reasoning leading to solve the scientific problem. It was rather implicit two-stage process of reasoning. The first stage was to reframe the conceptual framework, which was based on the analysis of the living lab concept seen from the perspective of the unique nature of social innovation and its limits. In the second stage, prototyping of a new concept of social innovation living lab was built on the conceptual framework developed at the first stage.

Findings: The original theoretical model of social innovation living lab and its operationalization have been developed. It is based on the concept of living labs regarded as long term environments for open innovation that are being developed with real users in real contexts, and framed from the perspective of design-led approach to management and innovation.

Value Added: The literature review has revealed the significant lack of research studies on the processes of generating social innovation. The proposed original model of social innovation living lab helps fill this gap. Social innovations as successful exploitation of new ideas to meet social problems and needs are essential in social and economic life. However, the conventional approaches to innovation are not sufficient to develop social innovation due to its nature. The proposed approach describes the operation of the social innovation living lab as an effective way to develop such innovations and at the same time the methodology useful in the further research.

Recommendations: The proposed original approach to the processes of designing and accomplishing social innovation can help to develop such innovations in a more intentional and goal-oriented way, which is difficult using traditional laboratories due to the nature of such innovations.

Keywords

  • Social innovation
  • living labs
  • co-design
  • design-led approach

JEL Classification

  • M10
  • O35
access type Open Access

Process Management: the Case of the Foreign and Commonwealth Office

Published Online: 31 Mar 2020
Page range: 58 - 77

Abstract

Abstract

Objective: The objective of the article is to mark the introduction of process changes in relation to the Emergency Travel Document service by The Foreign & Commonwealth Office. The paper analyses the changes and relates them to process and cost management strategies. Thus, it presents how process efficiency may be managed

Methodology: The article is of a theoretical and practical nature. The method used in the theoretical part is a review of literature on process management. The second part includes an analysis of The Foreign & Commonwealth Office’s own documents.

Findings: The use of digitalization greatly facilitates the process for British citizens who are abroad and need to obtain a travel document. This facilitation applies to both customers and FCO employees. Numerous factors influence the processing time reduction, which in turn increases productivity.

Value Added: This article presents an example of the practical use of digitization in the process of issuing the Emergency Travel Document. The value is to show the impact of modern technologies on improving the processes for the organization itself (in the form of optimizing operational costs and increasing efficiency) and for the customers.

Recommendations: The use of digitization can be successfully implemented to streamline organizational processes. It can help in reducing their time and limiting human involvement. Increased productivity lowers the cost of a single unit of the service. The changes allow for a more standardized and repeatable service. The approach can be used to manage processes in any organization; though practical implications outlined in the text can serve as an example for other organizations offering similar services.

Keywords

  • digitalization
  • Emergency Travel Document
  • The Foreign & Commonwealth Office
  • process management
  • efficiency

JEL Classification

  • D73
  • O14
  • F68
access type Open Access

Leadership Coaching across Cultures

Published Online: 31 Mar 2020
Page range: 78 - 91

Abstract

Abstract

Objective: The discussion presented in this paper focuses on the practical coaching techniques premised on lasting principles of human learning; principles that are crucial to coaching relationships of all kinds. The principles involved tap into years of psychological research and practice (Kanfer & Goldstein, 1991; Mahoney, 1991) that focuses on issues that prompt changes in people, the important factors that fosters relationships and the ways of getting people to give up their regular actions for a new set.

Methodology: The article’s research is based on extensive literature analysis.

Findings: The research was not able to identify the specifics of what people value in different cultures; however, it captures the major active ingredients in learning endeavor, without taking culture into consideration.

Value Added: The article discusses 3 main types of challenges that leadership coaches find across the globe and offers guidelines to handle them

Recommendations: Future papers on that topic research should include both qualitative and quantitative research findings.

Keywords

  • coaching
  • leadership
  • leadership coaching

JEL Classification

  • M1
  • M14
access type Open Access

The Role of Social Media on Talent Search and Acquisition: Evidence from Contemporary Literature

Published Online: 31 Mar 2020
Page range: 92 - 137

Abstract

Abstract

Objective: The main objective of this paper is to explore/investigate the role of social media in searching and acquiring the talented employees and the appropriate rationales behind and ways of using the social media for such purposes with due advantages and risks involved.

Methodology: This paper uses the literatures published from 2010 to 2019 to highlight the research on social media influence on searching talent for organizations. For due purpose, Scopus and ResearchGate databases have been utilized to search the papers using the keywords such as social media, social networking sites, online recruitment & selection, candidate screening, hiring, human resources management and talent search.

Findings: Although social media is getting popular among employers, they are not utilizing this platform as the main rather as secondary sources. LinkedIn is the most preferred source among the employers for searching and acquiring talents.

Value Added: The paper is expected to contribute to the existing literature through an in-depth literature survey as well provide some proper guidelines for the HR professionals to conduct efficient search and recruitment.

Recommendations: The authors have provided some action recommendations based on the literature survey such as (a) the recruiters should make proper reliability and validity tests of the information collected through social media, (b) organizations that intends to use social media information need to develop a proper and transparent social media policy and user codes of conduct, (c) the codes of conducts should be linked to the training manual of the HR professionals who involve in talent search and acquisition, (d) organizations should use social media for searching talents more than screening/selecting, (e) social media should be used as a secondary instrument rather than the sole one; and (f) organizations/hiring professionals should focus only on job related information and professional social media (such as LinkedIn).

Keywords

  • social media
  • social media recruitment
  • hiring professional
  • organization
  • human resources
  • recruitment & selection

JEL Classification

  • J23 Labor demand
  • L86 Information and internet services
access type Open Access

Managing Expats and Their Effectiveness: A Comparative Study

Published Online: 31 Mar 2020
Page range: 138 - 157

Abstract

Abstract

Objective: This paper investigates how expatriates and UAE citizens understand the effectiveness of expats’ performance and significance in the workplace. In addition, it explores the difficulty of managing expats to achieve operational excellence.

Methodology: A questionnaire was sent to over 1000 subjects whose feedback was analysed using descriptive statistics. A t-test has been used for the inferential part whenever requirements allowed it; in case this was not possible, a Mann-Whitney U test was used.

Findings: The results of the conducted statistical analysis suggest that expats think it is difficult to be managed in the UAE compared to the locals who find it relatively easy to manage them. Furthermore, expats believe their effectiveness as a distinct competency to organizations is much higher compared to UAE citizens.

Value Added: The results of the conducted statistical analysis point some important conclusions about the way that expats and local Emiratis view differently in managing expats and effectiveness of expats.

Recommendations: A further research of this study can be done by examining various types of firms and organizations, by distinguishing them based on their provided services. Comparison among the 7 emirates could also be examined. Comparison between the views of different nationalities of the expats would be very interesting. Other parameters to be examined include age, educational level, nationality (or country of origin), and marital status of the participants.

Keywords

  • Operational excellence
  • multicultures
  • managing workforce
  • increasing efficiency
  • expats
  • locals

JEL Classification

  • C02: Mathematical Methods
  • C012: Hypothesis Testing: General

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