The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting
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May 26, 2016
About this article
Published Online: May 26, 2016
Page range: 21 - 29
Received: Jun 25, 2015
Accepted: Oct 05, 2015
DOI: https://doi.org/10.1515/ejthr-2016-0003
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© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Fan, Alei (Aileen)
Penn State School of Hospitality Management, University ParkUSA
Van Hoof, Hubert B.
Penn State School of Hospitality Management, 219 Mateer Building, University ParkUSA
Loyola, Sandra Pesantez
Facultad de Ciencias de la Hospitalidad Universidad de CuencaEcuador
Lituma, Sebastián Calle
Departamento de Turismo, Universidad del AzuayCuenca, Ecuador
Granda, Marlene Jaramillo
Facultad de Ciencias de la Hospitalidad Universidad de CuencaEcuador