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The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting

Alei (Aileen) Fan

Alei (Aileen) Fan

Penn State School of Hospitality Management, University ParkUSA
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Fan, Alei (Aileen)
, 
Hubert B. Van Hoof

Hubert B. Van Hoof

Penn State School of Hospitality Management, 219 Mateer Building, University ParkUSA
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Van Hoof, Hubert B.
, 
Sandra Pesantez Loyola

Sandra Pesantez Loyola

Facultad de Ciencias de la Hospitalidad Universidad de CuencaEcuador
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Loyola, Sandra Pesantez
, 
Sebastián Calle Lituma

Sebastián Calle Lituma

Departamento de Turismo, Universidad del AzuayCuenca, Ecuador
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Lituma, Sebastián Calle
 and 
Marlene Jaramillo Granda

Marlene Jaramillo Granda

Facultad de Ciencias de la Hospitalidad Universidad de CuencaEcuador
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Granda, Marlene Jaramillo
  
May 26, 2016
The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting's Cover Image
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Published Online: May 26, 2016
Page range: 21 - 29
Received: Jun 25, 2015
Accepted: Oct 05, 2015
DOI: https://doi.org/10.1515/ejthr-2016-0003
Keywords
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Language:
English
Publication timeframe:
2 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other, Industries, Tourism, Hospitality, Travel, Event Industry, Leisure Industry, Sports and Recreation, Sports and Recreation, other
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