Asymmetric and Nonlinear Impact of Attribute-Level Performance on Overall Customer Satisfaction in the Context of Car Servicing of Four European Automotive Brands in Slovenia
oraz
03 kwi 2012
O artykule
Data publikacji: 03 kwi 2012
Zakres stron: 75 - 86
DOI: https://doi.org/10.2478/v10051-012-0008-2
Słowa kluczowe
This content is open access.
Ažman, Slavko
Gomišček, Boštjan