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Customer delight: perception of hotel spa consumers

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26 maj 2016

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Elias-Almeida, Anabela
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Portugal
Miranda, Francisco Javier
University of Extremadura, Faculty of Economics and Business ManagementSpain
Almeida, Paulo
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Peniche, Portugal