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Customer delight: perception of hotel spa consumers

Anabela Elias-Almeida

Anabela Elias-Almeida

Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Portugal
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Elias-Almeida, Anabela
, 
Francisco Javier Miranda

Francisco Javier Miranda

University of Extremadura, Faculty of Economics and Business ManagementSpain
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Miranda, Francisco Javier
 and 
Paulo Almeida

Paulo Almeida

Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Peniche, Portugal
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Almeida, Paulo
  
May 26, 2016
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Published Online: May 26, 2016
Page range: 13 - 20
Received: Oct 20, 2014
Accepted: Feb 22, 2015
DOI: https://doi.org/10.1515/ejthr-2016-0002
Keywords
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Elias-Almeida, Anabela
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Portugal
Miranda, Francisco Javier
University of Extremadura, Faculty of Economics and Business ManagementSpain
Almeida, Paulo
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)Peniche, Portugal
Language:
English
Publication timeframe:
2 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other, Industries, Tourism, Hospitality, Travel, Event Industry, Leisure Industry, Sports and Recreation, Sports and Recreation, other
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