Open Access

Asymmetric and Nonlinear Impact of Attribute-Level Performance on Overall Customer Satisfaction in the Context of Car Servicing of Four European Automotive Brands in Slovenia


Cite

Slavko Ažman
Porsche Slovenija d.o.o., Bravničarjeva cesta 5, Ljubljana, Slovenija
Boštjan Gomišček
Faculty of Organizational Sciences, University of Maribor, Kidričeva 55a, Kranj, Slovenija
eISSN:
1581-1832
ISSN:
1318-5454
Language:
English
Publication timeframe:
4 times per year
Journal Subjects:
Business and Economics, Business Management, Management, Organization, Corporate Governance