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Asymmetric and Nonlinear Impact of Attribute-Level Performance on Overall Customer Satisfaction in the Context of Car Servicing of Four European Automotive Brands in Slovenia

Slavko Ažman

Slavko Ažman

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Ažman, Slavko
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Boštjan Gomišček

Boštjan Gomišček

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Gomišček, Boštjan
  
Apr 03, 2012
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Published Online: Apr 03, 2012
Page range: 75 - 86
DOI: https://doi.org/10.2478/v10051-012-0008-2
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This content is open access.
Language:
English
Publication timeframe:
4 times per year
Journal Subjects:
Business and Economics, Business Management, Management, Organization, Corporate Governance
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