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The Impact of COVID-19 on Service Delivery in a Public Utility in Tanzania: Do E-Service Approaches Matter?

Frank J. Mateng’e

Frank J. Mateng’e

University of Dar es SalaamUnited Republic of Tanzania
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Mateng’e, Frank J.
, 
John S. Kihamba

John S. Kihamba

University of Dar es SalaamUnited Republic of Tanzania
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Kihamba, John S.
 and 
Hussein A. Kapuya

Hussein A. Kapuya

University of UmeaSweden
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Kapuya, Hussein A.
  
Jul 29, 2025
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Published Online: Jul 29, 2025
Page range: 71 - 87
Received: Oct 20, 2023
Accepted: Nov 12, 2024
DOI: https://doi.org/10.2478/ppsr-2025-0005
Keywords
© 2025 Frank J. Mateng’e et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Mateng’e, Frank J. ORCID Icon
University of Dar es SalaamUnited Republic of Tanzania
Kihamba, John S. ORCID Icon
University of Dar es SalaamUnited Republic of Tanzania
Kapuya, Hussein A. ORCID Icon
University of UmeaSweden
Language:
English
Publication timeframe:
2 times per year
Journal Subjects:
Cultural Studies, Cultural Theory, Political Theory, Social Sciences, Sociology, Political Sociology, Political Science, Political Science, other, Communication Science, Public and Political Communication
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