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The Impact of COVID-19 on Service Delivery in a Public Utility in Tanzania: Do E-Service Approaches Matter?

Frank J. Mateng’e

Frank J. Mateng’e

University of Dar es SalaamUnited Republic of Tanzania
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Mateng’e, Frank J.
, 
John S. Kihamba

John S. Kihamba

University of Dar es SalaamUnited Republic of Tanzania
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Kihamba, John S.
 and 
Hussein A. Kapuya

Hussein A. Kapuya

University of UmeaSweden
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Kapuya, Hussein A.
  
Jul 29, 2025
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Published Online: Jul 29, 2025
Page range: 71 - 87
Received: Oct 20, 2023
Accepted: Nov 12, 2024
DOI: https://doi.org/10.2478/ppsr-2025-0005
Keywords
© 2025 Frank J. Mateng’e et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Language:
English
Publication timeframe:
2 times per year
Journal Subjects:
Cultural Studies, Cultural Theory, Political Theory, Social Sciences, Sociology, Political Sociology, Political Science, Political Science, other, Communication Science, Public and Political Communication
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