The Impact of COVID-19 on Service Delivery in a Public Utility in Tanzania: Do E-Service Approaches Matter?
Frank J. Mateng’e
University of Dar es SalaamUnited Republic of Tanzania
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, John S. Kihamba
University of Dar es SalaamUnited Republic of Tanzania
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e 29 lug 2025
INFORMAZIONI SU QUESTO ARTICOLO
Pubblicato online: 29 lug 2025
Pagine: 71 - 87
Ricevuto: 20 ott 2023
Accettato: 12 nov 2024
DOI: https://doi.org/10.2478/ppsr-2025-0005
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© 2025 Frank J. Mateng’e et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Mateng’e, Frank J.
University of Dar es SalaamUnited Republic of Tanzania
Kihamba, John S.
University of Dar es SalaamUnited Republic of Tanzania
Kapuya, Hussein A.
University of UmeaSweden