The Impact of COVID-19 on Service Delivery in a Public Utility in Tanzania: Do E-Service Approaches Matter?
Frank J. Mateng’e
University of Dar es SalaamUnited Republic of Tanzania
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, John S. Kihamba
University of Dar es SalaamUnited Republic of Tanzania
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et 29 juil. 2025
À propos de cet article
Publié en ligne: 29 juil. 2025
Pages: 71 - 87
Reçu: 20 oct. 2023
Accepté: 12 nov. 2024
DOI: https://doi.org/10.2478/ppsr-2025-0005
Mots clés
© 2025 Frank J. Mateng’e et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Mateng’e, Frank J.
University of Dar es SalaamUnited Republic of Tanzania
Kihamba, John S.
University of Dar es SalaamUnited Republic of Tanzania
Kapuya, Hussein A.
University of UmeaSweden