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Organizacija
Volume 53 (2020): Issue 3 (August 2020)
Open Access
Fostering Frontline Employees’ Innovative Service Behavior: The Role of Workplace Friendship and Knowledge Sharing Process
Irfan Helmy
Irfan Helmy
,
Wiwiek Rabiatul Adawiyah
Wiwiek Rabiatul Adawiyah
and
Harini Abrilia Setyawati
Harini Abrilia Setyawati
| Sep 02, 2020
Organizacija
Volume 53 (2020): Issue 3 (August 2020)
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Published Online:
Sep 02, 2020
Page range:
185 - 197
Received:
Mar 20, 2020
Accepted:
Jun 28, 2020
DOI:
https://doi.org/10.2478/orga-2020-0012
Keywords
Frontline service employees
,
Innovative service behavior
,
Workplace friendship
,
Knowledge collecting
,
Knowledge donating
© 2020 Irfan Helmy et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.