Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

Published Online: Mar 30, 2017

Page range: 146 - 155

Received: Nov 20, 2015

Accepted: May 05, 2016

DOI: https://doi.org/10.1515/ejthr-2016-0017

Keywords

Social Exchange, Theory of Planned Behaviour, Internal Service Behavioural Intention, Hospitality Industry

© 2016 Wen-Jung Chen, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.