Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

Publié en ligne: 30 mars 2017

Pages: 146 - 155

Reçu: 20 nov. 2015

Accepté: 05 mai 2016

DOI: https://doi.org/10.1515/ejthr-2016-0017

Mots clés

Social Exchange, Theory of Planned Behaviour, Internal Service Behavioural Intention, Hospitality Industry

© 2016 Wen-Jung Chen, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.