Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

Publicado en línea: 30 mar 2017

Páginas: 146 - 155

Recibido: 20 nov 2015

Aceptado: 05 may 2016

DOI: https://doi.org/10.1515/ejthr-2016-0017

Palabras clave

Social Exchange, Theory of Planned Behaviour, Internal Service Behavioural Intention, Hospitality Industry

© 2016 Wen-Jung Chen, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.