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European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
Open Access
Customer delight: perception of hotel spa consumers
Anabela Elias-Almeida
Anabela Elias-Almeida
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)
Portugal
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Elias-Almeida, Anabela
,
Francisco Javier Miranda
Francisco Javier Miranda
University of Extremadura, Faculty of Economics and Business Management
Spain
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Miranda, Francisco Javier
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Paulo Almeida
Paulo Almeida
Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM)
Peniche, Portugal
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Almeida, Paulo
May 26, 2016
European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
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Published Online:
May 26, 2016
Page range:
13 - 20
Received:
Oct 20, 2014
Accepted:
Feb 22, 2015
DOI:
https://doi.org/10.1515/ejthr-2016-0002
Keywords
Customer delight
,
Perceived service quality
,
Customer satisfaction
,
Loyalty
,
Spa tourism
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
