The present study aimed at exploring the challenges faced by Jordanian parents and ways of support they provided to their children during online classes at the time of COVID-19 pandemic. It also aimed at investigating the difference between parental engagement in online education and two variables (i.e., school type and level of education). The researcher designed a questionnaire to collect the data from 181 Jordanian parents who were engaged in online education during the pandemic. The questionnaire consisted of 22 items, 15 items asked about challenges, and 7 items were related to parents’ support to their children. The results of this study revealed that parents reported pedagogical, personal, technical, and financial challenges during the pandemic. They also reported some ways of support to their children such as providing additional digital devices, explaining and completing new worksheets and assignments, and checking new required worksheets and assignments. The study provided some implications based on the obtained results.