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Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan

Ritesh Patel

Ritesh Patel

Institute of Management, Nirma UniversityAhmedabad, India
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Patel, Ritesh
, 
Anand Kumar Mishra

Anand Kumar Mishra

Rajiv Gandhi Institute of Petroleum TechnologyUttar Pradesh, India
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Mishra, Anand Kumar
, 
Muhammad Zubair Chishti

Muhammad Zubair Chishti

School of Business, Zhengzhou University, Department of Economics, University of ChakwalHenan,
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Chishti, Muhammad Zubair
 and 
Tejas M. Modi

Tejas M. Modi

St. Kabir Institute of Professional StudiesAhmedabad, India
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Modi, Tejas M.
  
Jun 07, 2024
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Published Online: Jun 07, 2024
Page range: 213 - 228
Received: Apr 08, 2023
Accepted: Sep 13, 2023
DOI: https://doi.org/10.2478/jcbtp-2024-0019
Keywords
© 2024 Ritesh Patel et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Language:
English
Publication timeframe:
3 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other
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