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Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan

Ritesh Patel

Ritesh Patel

Institute of Management, Nirma UniversityAhmedabad, India
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Patel, Ritesh
, 
Anand Kumar Mishra

Anand Kumar Mishra

Rajiv Gandhi Institute of Petroleum TechnologyUttar Pradesh, India
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Mishra, Anand Kumar
, 
Muhammad Zubair Chishti

Muhammad Zubair Chishti

School of Business, Zhengzhou University, Department of Economics, University of ChakwalHenan,
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Chishti, Muhammad Zubair
 and 
Tejas M. Modi

Tejas M. Modi

St. Kabir Institute of Professional StudiesAhmedabad, India
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Modi, Tejas M.
  
Jun 07, 2024
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Published Online: Jun 07, 2024
Page range: 213 - 228
Received: Apr 08, 2023
Accepted: Sep 13, 2023
DOI: https://doi.org/10.2478/jcbtp-2024-0019
Keywords
© 2024 Ritesh Patel et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Patel, Ritesh
Institute of Management, Nirma UniversityAhmedabad, India
Mishra, Anand Kumar
Rajiv Gandhi Institute of Petroleum TechnologyUttar Pradesh, India
Chishti, Muhammad Zubair
School of Business, Zhengzhou University, Department of Economics, University of ChakwalHenan
Modi, Tejas M.
St. Kabir Institute of Professional StudiesAhmedabad, India
Language:
English
Publication timeframe:
3 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other
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