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Journals
Economic Themes
Volume 57 (2019): Issue 2 (June 2019)
Open Access
Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model
Jovana Savić
Jovana Savić
University of Kragujevac, Faculty of Economics
Serbia
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Savić, Jovana
and
Nevena Veselinović
Nevena Veselinović
Megatrend University, Faculty for Management Zajecar
Serbia
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Veselinović, Nevena
May 04, 2020
Economic Themes
Volume 57 (2019): Issue 2 (June 2019)
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Published Online:
May 04, 2020
Page range:
201 - 217
Received:
Jan 29, 2019
Accepted:
Jul 11, 2019
DOI:
https://doi.org/10.2478/ethemes-2019-0012
Keywords
services quality
,
banks
,
clients
,
SERVQUAL model
,
satisfaction
,
loyalty
© 2019 Jovana Savić et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
