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Economic Themes
Volume 56 (2018): Issue 4 (December 2018)
Open Access
Examination of Satisfaction Level of Bank Service Customers Using Servqual Model
Velida Zimonjić
Velida Zimonjić
State University Novi Pazar
Serbia
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Zimonjić, Velida
Oct 11, 2019
Economic Themes
Volume 56 (2018): Issue 4 (December 2018)
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Published Online:
Oct 11, 2019
Page range:
475 - 486
Received:
Sep 17, 2018
Accepted:
Dec 28, 2018
DOI:
https://doi.org/10.2478/ethemes-2018-0027
Keywords
customers
,
satisfaction
,
quality
,
expectations
,
loyalty
,
banks
,
service SERVQUAL
© 2018 Velida Zimonjić, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
