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Journals
Journal of Economics and Management
Volume 44 (2022): Issue 1 (January 2022)
Open Access
The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector: A PLS-SEM approach
Silas Gontur
Silas Gontur
,
Paul Dung Gadi
Paul Dung Gadi
and
Esther Bagobiri
Esther Bagobiri
| Aug 02, 2022
Journal of Economics and Management
Volume 44 (2022): Issue 1 (January 2022)
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Published Online:
Aug 02, 2022
Page range:
266 - 285
Received:
Nov 07, 2021
Accepted:
Jun 28, 2022
DOI:
https://doi.org/10.22367/jem.2022.44.11
Keywords
service quality
,
customer loyalty
,
positive word-of-mouth
,
hospitality
,
PLS-SEM
© 2022 Silas Gontur et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.
Silas Gontur
Department of Business Education, School of Business Education, Federal College of Education
Pankshin, Nigeria
Paul Dung Gadi
Department of Business Administration & Management, School of Administration and Business Studies, Plateau State Polytechnic
Barkin Ladi, Nigeria
Esther Bagobiri
Department of Business Administration, Faculty of Management Science, Bingham University
Abuja, Nigeria