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Nurse-led telephone review service for mild inherited bleeding disorders improves attendance rates, frees hospital resources and is highly rated by patients

Sharon Alavian

Sharon Alavian

Hammersmith Hospital Haemophilia Centre, Imperial Healthcare NHS TrustLondon, UK
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Alavian, Sharon
, 
Wendy Hutchinson

Wendy Hutchinson

Hammersmith Hospital Haemophilia Centre, Imperial Healthcare NHS TrustLondon, UK
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Hutchinson, Wendy
, 
Abigail Morris

Abigail Morris

Haematology Day Unit, The Royal London Hospital Haemophilia Centre, Barts Health NHS TrustLondon, UK
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Morris, Abigail
, 
Heather Williams

Heather Williams

Haematology Day Unit, The Royal London Hospital Haemophilia Centre, Barts Health NHS TrustLondon, UK
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Williams, Heather
 and 
Debra Pollard

Debra Pollard

Katharine Dormandy Haemophilia & Thrombosis Centre, Royal Free NHS Foundation TrustLondon, UK
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Pollard, Debra
  
Oct 18, 2018
Nurse-led telephone review service for mild inherited bleeding disorders improves attendance rates, frees hospital resources and is highly rated by patients's Cover Image
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Article Category: Clinical Practice
Published Online: Oct 18, 2018
Page range: 66 - 75
DOI: https://doi.org/10.17225/jhp00113
Keywords
© 2018 Sharon Alavian, Wendy Hutchinson, Abigail Morris, Heather Williams, Debra Pollard, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Nurse-led telephone clinics could provide a viable alternative to traditional hospital-based appointments for annual reviews of patients with mild inherited bleeding disorders© Shutterstock
Nurse-led telephone clinics could provide a viable alternative to traditional hospital-based appointments for annual reviews of patients with mild inherited bleeding disorders© Shutterstock
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Figure 1

Inclusion and exclusion criteria for review via telephone clinic
Inclusion and exclusion criteria for review via telephone clinic

Figure 2

Questions asked in the NLAHN telephone review service evaluation. Unless indicated, the questions used a five-point Likert scale, with 5 as the greatest level of satisfaction and 1 the least
Questions asked in the NLAHN telephone review service evaluation. Unless indicated, the questions used a five-point Likert scale, with 5 as the greatest level of satisfaction and 1 the least

Figure 3

Patient responses to questions 2 to 9 of the NLAHN telephone review evaluation, using a five-point Likert scale, where 5 denotes the highest level of satisfaction and 1 denotes the lowest level of satisfaction
Patient responses to questions 2 to 9 of the NLAHN telephone review evaluation, using a five-point Likert scale, where 5 denotes the highest level of satisfaction and 1 denotes the lowest level of satisfaction
Language:
English
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1 times per year
Journal Subjects:
Medicine, Basic Medical Science, Basic Medical Science, other, Clinical Medicine, Clinical Medicine, other, Pharmacy, Pharmacology
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