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Journals
Economic Themes
Volume 52 (2014): Issue 3 (September 2014)
Open Access
Managing Customer Satisfaction In The Restaurant Industry: A Word From Managers
Milan Ivkov
Milan Ivkov
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Ivkov, Milan
,
Ivana Blešić
Ivana Blešić
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Blešić, Ivana
,
Vidoje Stefanović
Vidoje Stefanović
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Stefanović, Vidoje
and
Jovanka Popov Raljić
Jovanka Popov Raljić
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Raljić, Jovanka Popov
Oct 14, 2015
Economic Themes
Volume 52 (2014): Issue 3 (September 2014)
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Published Online:
Oct 14, 2015
Page range:
369 - 378
Received:
Mar 28, 2014
Accepted:
Oct 24, 2014
DOI:
https://doi.org/10.1515/ethemes-2014-0023
Keywords
customer satisfaction
,
restaurants
,
service quality
,
SERVQUAL
,
management
© 2014 Milan Ivkov et al., published by De Gruyter Open
This chapter is distributed under the terms of the Creative Commons Attribution 4.0 Public License.
