INFORMAZIONI SU QUESTO ARTICOLO
Categoria dell'articolo: Article
Pubblicato online: 10 dic 2016
Pagine: 113 - 127
Ricevuto: 18 apr 2016
Accettato: 19 ago 2016
DOI: https://doi.org/10.1515/ntaxj-2016-0006
Parole chiave
© 2016 M. Höglund
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.