O artykule
Kategoria artykułu: Article
Data publikacji: 10 gru 2016
Zakres stron: 113 - 127
Otrzymano: 18 kwi 2016
Przyjęty: 19 sie 2016
DOI: https://doi.org/10.1515/ntaxj-2016-0006
Słowa kluczowe
© 2016 M. Höglund
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.