À propos de cet article
Publié en ligne: 12 févr. 2013
Pages: 126 - 130
DOI: https://doi.org/10.2478/v10186-012-0021-6
Mots clés
This content is open access.
ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.