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Quality in Service Management System According to ISO 20000

Ružena Šrubařová

Šrubařová, Ružena

12 feb 2013

Quality in Service Management System According to ISO 20000's Cover Image

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

Volume 20 (2012): Numero Special-Number (Dicembre 2012)

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Pubblicato online: 12 feb 2013

Pagine: 126 - 130

DOI: https://doi.org/10.2478/v10186-012-0021-6

Parole chiave
service management system, ISO 20000, standard, processes, certification, integration, the best practices, quality, service provider, service requirements, specification

This content is open access.

ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Lingua:: Inglese

Frequenza di pubblicazione:: 2 volte all'anno
Argomenti della rivista:: Ingegneria, Introduzioni e rassegna, Ingegneria, altro

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