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Publicado en línea: 12 feb 2013
Páginas: 126 - 130
DOI: https://doi.org/10.2478/v10186-012-0021-6
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This content is open access.
ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.