À propos de cet article

1. ISO/IEC 20000-1: 2005 Information technology - Service management - Part 1:Specification.Search in Google Scholar

2. ISO/IEC 20000-2: 2005 Information technology - Service management - Part 2: Code ofpractice.Search in Google Scholar

3. RICHARD PHARRO; ISO/IEC 20000 White Paper; [online]; [cit 2012-08-28]; Available on internet <www.apmg-international.com>Search in Google Scholar

eISSN:
1338-0532
ISSN:
1336-1589
Langue:
Anglais
Périodicité:
2 fois par an
Sujets de la revue:
Engineering, Introductions and Overviews, other