[
Bornet, P.; Barkin, I.; and Wirtz, J. (2021): “Intelligent Automation – Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human,” www.intelligentautomationbook.com.
]Search in Google Scholar
[
Lobschat, L.; Müller, B.; Eggers, F.; Brandimarte L.; Diefenbach, S.; Kroschke M.; and Wirtz, J. (2021): “Corporate Digital Responsibility,” Journal of Business Research, 122, 875–888. doi.org/10.1016/j.jbusres.2019.10.006.
]Search in Google Scholar
[
Wirtz, J.; Patterson, P.G.; Kunz, W.H.; Gruber, T.; Lu, V.N.; Paluch, S.; and Martins, A. (2018): “Brave New World: Service Robots in the Frontline,” Journal of Service Management, 29(5), 907–931. doi.org/10.1108/JOSM-04-2018-0119.
]Search in Google Scholar
[
Wirtz, J. (2020): “Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence,” Organizational Dynamics, 49(3), 1–9. doi.org/10.1016/j.orgdyn.2019.04.005.
]Search in Google Scholar
[
Wirtz, J.; Kunz, W.; and Paluch, S. (2021): “The Service Revolution, Intelligent Automat and Service Robots,” European Business Review, Jan.–Feb., 38–44.
]Search in Google Scholar
