Application of the CSI Method to Study and Improve the Quality of Internet Access Service – Case Study

Publié en ligne: 27 oct. 2020

Pages: 36 - 43

Reçu: 22 juin 2020

Accepté: 03 sept. 2020

DOI: https://doi.org/10.2478/cqpi-2020-0005

Mots clés

CSI, quality, quality management, customer satisfaction index

© 2020 Michał Molenda, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.