Application of the CSI Method to Study and Improve the Quality of Internet Access Service – Case Study

Publicado en línea: 27 oct 2020

Páginas: 36 - 43

Recibido: 22 jun 2020

Aceptado: 03 sept 2020

DOI: https://doi.org/10.2478/cqpi-2020-0005

Palabras clave

CSI, quality, quality management, customer satisfaction index

© 2020 Michał Molenda, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.