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Detalles de la revista
Formato
Revista
eISSN
2543-831X
Publicado por primera vez
25 Apr 2014
Periodo de publicación
4 veces al año
Idiomas
Inglés

Buscar

Volumen 11 (2019): Edición 2 (June 2019)

Detalles de la revista
Formato
Revista
eISSN
2543-831X
Publicado por primera vez
25 Apr 2014
Periodo de publicación
4 veces al año
Idiomas
Inglés

Buscar

8 Artículos
Acceso abierto

The New Luddite Scare: The Impact of Artificial Intelligence on Labor, Capital and Business Competition between US and China

Publicado en línea: 09 Aug 2019
Páginas: 5 - 20

Resumen

Abstract

Objective: The main aim of the article is to send a message to the general public that Artificial Intelligence (AI) is no different than any inventions disruptive for the mode of production discovered before. In the past, Luddites looked with fear at steam-powered industry and mechanized looms; today we look at Artificial Intelligence (AI) with equal anxiety and fear of the unknown.

Methodology: We analyze the world literature on this subject and compare the main economic actors: the USA and China. We also use some historic analogies like discoveries of Thomas Edison and Nicola Tesla.

Findings: AI is a ground-breaking technology which will fundamentally change human relations to the outside world. It will disrupt all known paradigms or production, medicine, shopping and, generally, the exploration of human environment, blurring the barrier between virtual and real.

Value Added: The luddite-type fears are unfounded. AI will enhance the concentration power, polarize societies between winners and losers, capital and labor and enhance the gaps which were on rise with the industrial revolution. We are at the outset of another revolution which will give humans a better command of nature. The negative effects of the revolution should be addressed and resolved in the future.

Recommendations: AI was created by people and can be ultimately governed by the people who set it in motion. Perhaps AI will provide answers how to control ourselves from a runaway deep or general AI. But this is a subject of another paper.

Palabras clave

  • artificial intelligence
  • industrial revolution
  • free trade
  • labor
  • employment

JEL Classification

  • F10
  • F16
  • J23
  • J24
Acceso abierto

Enhancing Innovation Through Implementation of the Comprehensive Approach to Nurturing the Compliance Culture of the Worldwide Innovation Ecosystem

Publicado en línea: 09 Aug 2019
Páginas: 21 - 46

Resumen

Abstract

Objective: The innovative ecosystems consist of a large number of complementary elements, and their effectiveness depends on how well the elements interact with each other. Corruption erodes public trust, which is necessary to enable the cooperation of entities. The aim of the research is to formulate the comprehensive approach to nurturing the compliance culture of the innovation ecosystem.

Methodology: This research study was realized with non-empirical (theoretical) research, which seeks solutions to problems using existing knowledge as its source. Prototyping of a new anti-corruption approach was based on usage of application of existing knowledge and existing experience resulting from the implementation of Norton Kaplan balanced scorecard and Kotter’s process for leading change.

Findings: It was found that the balanced scorecard of compliance culture in innovation ecosystem might enhance anti-corruption outcome. Identification of nine anti-corruption variables and using them to plan and realize corruption prevention might influence the anti-corruption effectiveness.

Value Added: Model of acceleration of anti-corruption changes in the organization was proposed.

Recommendations: Proposed original, unique comprehensive approach to anti-corruption within organizations will help to achieve the positive effects faster, which will enhance positive anti-corruption trends within and outside the innovation ecosystem.

Palabras clave

  • innovation
  • ecosystem
  • trust
  • corruption

JEL Classification

  • M0
  • M2
Acceso abierto

‘Catholic Coachella’, ‘Papal Rock Concert’? Case Study of the World Youth Day in Cracow as an Example of a Successful Religious Project

Publicado en línea: 09 Aug 2019
Páginas: 47 - 71

Resumen

Abstract

Objective: The World Youth Day (the WYD) with about 3 million Catholics from all over the world participating directly in a single place and time is one of the biggest and most spectacular projects organized on regular basis by the Catholic Church since more than 30 years ago. From the perspective of management sciences, we presented the WYD as an example of a very large organisational event which requires the people who execute it to display managerial skills adequate for managing megaevents. The research problem that we pondered concerns what made the WYD, as a particular type of project – a large-scale religious event - successful.

Methodology: We conducted an in-depth analysis of the literature and the study of the organ-isation and execution of the World Youth Day held in Cracow in between 25 and 31 July 2016. The combination of quantitative and qualitative research methods was selected: desk research analysis, in-depth individual interviews and partly categorised quantitative interviews.

Findings: The results of the research indicate that particularly inspiring for the management practice is, among others, an exceptional ability to involve and motivate project’s stakeholders and special purpose entities which the organisers of the Cracow WYD displayed.

Value Added: In our considerations, we point out the specific type of a project – a global event of a religious nature – that according to our knowledge was not a subject of research in the field of management studies and thus we fill out the existing research gap.

Recommendations: The exploratory character of the study may inspire further research into the success factors of soft megaprojects and in particular those of religious nature.

Palabras clave

  • project management
  • megaproject
  • megaevent
  • project in catholic church

JEL Classification

  • M10
  • M19
Acceso abierto

Changes in Entrepreneurship Education in Secondary School under Curriculum Reform in Poland

Publicado en línea: 09 Aug 2019
Páginas: 73 - 105

Resumen

Abstract

Objective: The article aimed at identifying the position of the entrepreneurship course in the Polish education system and analysing the changes in its curriculum in the condition of the education system reform since 2017. Besides, attempts have been made to determine changes in this regard in the light of the analysis of the “old” and “new” core curriculum of general education in secondary schools of various types.

Methodology: Research was conducted by analysing the teaching content and existing data (desk research), which are the provisions of the national core curriculum (NCC) for general education in various types of schools currently in force and implemented in the ongoing reform of the education system. This analysis has been carried out against the previous research results presented in the literature on the subject using previously used methods of teaching content analysis.

Findings: The conducted research has shown that more attention should be paid to developing business competencies as part of the reform of the education system. In the NCC, cross-subject correlations have been taken into account, so that the same content is not unnecessarily duplicated. Entrepreneurship education should become more practical and oriented towards preparation for running own business and using financial services.

Value Added: The findings show that the new entrepreneurship education program assumptions in Poland will influence the development of entrepreneurship to a greater extent than before.

Recommendation: The results indicate that in the process of implementing the NCC a key role is played by the teacher, therefore it is necessary to prepare them well for its realization. However, the effects of implementing the program reform may only be observed and investigated in the future, therefore further research after several years is needed.

Palabras clave

  • business competencies
  • business education
  • core curriculum
  • entrepreneurship education
  • economic education
  • education system reform
  • Polish education system
  • secondary education

JEL Classification

  • A21
  • I21
  • I25
  • I28
Acceso abierto

L1 Use in Language Tests – Investigating Cross-Cultural Dimensions of Language Assessment

Publicado en línea: 09 Aug 2019
Páginas: 107 - 133

Resumen

Abstract

Objective: Assessment is a crucial part of language teaching, with great effect on learners’ motivation, willingness to study and learning success. Since language assessment is rooted in local policies and cultures of learning, it seems pertinent to look at how opinions on assessment can differ depending on the country of teacher training. The purpose of the paper is to compare Polish and Turkish teacher trainees’ on L1 use and translation in testing.

Methodology: The methodology applied in the paper is a qualitative action research study, where the groups of teacher trainees from Poland and Turkey participating in a telecollaborative project were prompted for reflection on different aspects of cultural appropriacy of language assessment. The data were collected via private diaries and public discussion forums. The corpus of student reflections was subject to qualitative analysis for key concepts, recurrent themes, similarities and differences across the two countries involved in analysis.

Findings: The effect of the local setting in which language instruction is to take place on assessment beliefs and strategies is stronger than that of teacher training. The language testing procedures of the Communicative Approach vary in the two countries under consideration (Poland and Turkey) due to a differing role and status of English in the country, cultural orientations of the society, preferred learning styles and habits, country openness to the Western culture and values as well as societal expectations towards the language teacher. Despite much standardization in language teacher education, significant variation in the shape of language teaching methodology can be attributed to the effect of cultural differences.

Value Added: Telecollaboration in teacher training is promoted as an instructional technique enabling expansion of teacher trainees’ intercultural competence, intercultural communication skills, awareness of the effect of cultural differences on preferred ways of learning and teaching. The cultural appropriacy of language assessment can be achieved through filtering testing methods and techniques to adapt them to the cultural, political and social reality of target users.

Recommendations: The telecollaborative exchange as described in the present paper proves to be an effective vehicle to achieve the purpose of increasing internalization of teacher education and creating better skilled professionals. Since language teaching has become a largely multicultural and multilingual experience, it is necessary to increase teacher trainees’ awareness of cultural appropriacy of its different aspects, including assessment, throughout the teacher training programme.

Palabras clave

  • testing
  • assessment
  • L1 vs. L2
  • translation

JEL Classification

  • O350 Social innovation
  • O330 Technological
  • Change: Choices and Consequences
  • Diffusion Processes
Acceso abierto

L2 Identity and Motivational Considerations in a Global Context

Publicado en línea: 09 Aug 2019
Páginas: 135 - 162

Resumen

Abstract

Objective: This paper sets out to examine language learner identity in a global context, by first analysing the dominant position of English in the world today and then in the light of this, revisiting the concepts which aim to describe how individuals are motivated to learn English.

Methodology: The paper is based on research findings as documented in numerous studies, for example Smit & Dafouz (2012) and Wächter & Maiworm (2014).

Findings: The findings emphasise the fact that the hegemony of English in the world today, where around 400 million people use English as a first language, shows no sign of diminishing. In fact, issues surrounding the consequences of globalisation make the place of English in the world ever more solidified, however the contexts and the purposes for which it used are changing.

Value added: By examining certain aspects of the powerful position of English today, this paper proposes the view that conceptions of specific motivational aspects of language learner identity are no longer as valid as they once were.

Recommendations: The paper recommends that a new theorizing of learner identity, with specific focus on L2 learner motivation, needs to be considered.

Palabras clave

  • L2 learner identity
  • global English
  • motivational drivers
  • English as a Medium of Instruction (EMI)
  • English as a lingua franca (ELF)

JEL Classification

  • 0350
  • O330
Acceso abierto

Foreign Direct Investment and Human Capital Formation

Publicado en línea: 09 Aug 2019
Páginas: 163 - 178

Resumen

Abstract

Objective: The main objective of this paper is to reveal the relationship between foreign direct investment (FDI) and human capital.

Methodology: The analysis consists in a presentation of main achievements in the literature regarding the contribution of human capital to the attraction of FDI.

Findings: The investment in human capital formation has leaded to the increase of labour productivity. This will ultimately result in economic growth. Education has the most important role in the process of human capital formation.

Value added: FDI has an important role to play in human resource development through its ability to enhance new skills, information and technologies in multinational enterprises. In this way, FDI becomes a determinant factor for education and professional training, because it is the link between the immediate reality based on creation, introduction of new skills, new technologies and provision of a wide range of information and initial training direction.

Recommendations: The economic policies should focus on the attraction of FDI that ensures the improvement of human capital quality. On the other hand, the education policies should focus on a better connection of the human resources to the requirements of the labour market and to offer acknowledge and practice that will help the graduates to correspond to the expectations of foreign investors.

Palabras clave

  • foreign direct investment
  • human capital
  • education
  • entrepreneurship

JEL Classification

  • I25
  • J24
  • M51
Acceso abierto

The Role Of Leadership in Adopting Quality Management System in Social Service Sector

Publicado en línea: 09 Aug 2019
Páginas: 179 - 199

Resumen

Abstract

Objective: The research is to analyse the theoretical leadership assessment assumptions, to determine the compatibility of managers’ assessment by choosing to implement the quality management system EQUASS (The European Quality in Social Services) in a social service organization.

Methodology: Research Methods are based on researchers’ insights, applying scientific literature analysis and synthesis methods, discussing leadership styles and leadership factors, questioning survey leaders’ opinions on participation in implementing quality management system in EQUASS, taking into account leadership style and leadership factors.

Findings: The empirical study identified a correlation analysis between leaders’ aspirations to participate in the project Improving the Quality of Social Services through EQUASS and the leadership style of these leaders in relation to leadership expression factors. The results of the pilot study have shown that the strongest inspirational motivation factor is judged by the senior manager, senior managers with a high managerial experience, and the result-oriented award-winning factor.

Value Added: The attitude of leaders in implementing a quality management system in an organization providing social services, taking into account the style and factors of leadership. Appropriate and effective leadership of the manager can lead to successful employee performance by implementing quality services and helping employees overcome difficulties in an organizational environment by implementing a quality management system.

Recommendations: In social service organizations, leadership has its own specificity, because the management’s work is based on the principles of social work focused on satisfying the needs of the service user and aspects of integration into society and modern management principles. Successful leadership is achieved by adapting leadership style to the needs of employees and users, taking into account the circumstances. Leadership style is particularly important in influencing the activities of the members of the organization, the efficiency of their work, creating the right conditions for education and cooperation.

Palabras clave

  • quality management system
  • leadership
  • manager
  • leadership styles
  • social service organization

JEL Classification

  • M12 – Personnel Management
8 Artículos
Acceso abierto

The New Luddite Scare: The Impact of Artificial Intelligence on Labor, Capital and Business Competition between US and China

Publicado en línea: 09 Aug 2019
Páginas: 5 - 20

Resumen

Abstract

Objective: The main aim of the article is to send a message to the general public that Artificial Intelligence (AI) is no different than any inventions disruptive for the mode of production discovered before. In the past, Luddites looked with fear at steam-powered industry and mechanized looms; today we look at Artificial Intelligence (AI) with equal anxiety and fear of the unknown.

Methodology: We analyze the world literature on this subject and compare the main economic actors: the USA and China. We also use some historic analogies like discoveries of Thomas Edison and Nicola Tesla.

Findings: AI is a ground-breaking technology which will fundamentally change human relations to the outside world. It will disrupt all known paradigms or production, medicine, shopping and, generally, the exploration of human environment, blurring the barrier between virtual and real.

Value Added: The luddite-type fears are unfounded. AI will enhance the concentration power, polarize societies between winners and losers, capital and labor and enhance the gaps which were on rise with the industrial revolution. We are at the outset of another revolution which will give humans a better command of nature. The negative effects of the revolution should be addressed and resolved in the future.

Recommendations: AI was created by people and can be ultimately governed by the people who set it in motion. Perhaps AI will provide answers how to control ourselves from a runaway deep or general AI. But this is a subject of another paper.

Palabras clave

  • artificial intelligence
  • industrial revolution
  • free trade
  • labor
  • employment

JEL Classification

  • F10
  • F16
  • J23
  • J24
Acceso abierto

Enhancing Innovation Through Implementation of the Comprehensive Approach to Nurturing the Compliance Culture of the Worldwide Innovation Ecosystem

Publicado en línea: 09 Aug 2019
Páginas: 21 - 46

Resumen

Abstract

Objective: The innovative ecosystems consist of a large number of complementary elements, and their effectiveness depends on how well the elements interact with each other. Corruption erodes public trust, which is necessary to enable the cooperation of entities. The aim of the research is to formulate the comprehensive approach to nurturing the compliance culture of the innovation ecosystem.

Methodology: This research study was realized with non-empirical (theoretical) research, which seeks solutions to problems using existing knowledge as its source. Prototyping of a new anti-corruption approach was based on usage of application of existing knowledge and existing experience resulting from the implementation of Norton Kaplan balanced scorecard and Kotter’s process for leading change.

Findings: It was found that the balanced scorecard of compliance culture in innovation ecosystem might enhance anti-corruption outcome. Identification of nine anti-corruption variables and using them to plan and realize corruption prevention might influence the anti-corruption effectiveness.

Value Added: Model of acceleration of anti-corruption changes in the organization was proposed.

Recommendations: Proposed original, unique comprehensive approach to anti-corruption within organizations will help to achieve the positive effects faster, which will enhance positive anti-corruption trends within and outside the innovation ecosystem.

Palabras clave

  • innovation
  • ecosystem
  • trust
  • corruption

JEL Classification

  • M0
  • M2
Acceso abierto

‘Catholic Coachella’, ‘Papal Rock Concert’? Case Study of the World Youth Day in Cracow as an Example of a Successful Religious Project

Publicado en línea: 09 Aug 2019
Páginas: 47 - 71

Resumen

Abstract

Objective: The World Youth Day (the WYD) with about 3 million Catholics from all over the world participating directly in a single place and time is one of the biggest and most spectacular projects organized on regular basis by the Catholic Church since more than 30 years ago. From the perspective of management sciences, we presented the WYD as an example of a very large organisational event which requires the people who execute it to display managerial skills adequate for managing megaevents. The research problem that we pondered concerns what made the WYD, as a particular type of project – a large-scale religious event - successful.

Methodology: We conducted an in-depth analysis of the literature and the study of the organ-isation and execution of the World Youth Day held in Cracow in between 25 and 31 July 2016. The combination of quantitative and qualitative research methods was selected: desk research analysis, in-depth individual interviews and partly categorised quantitative interviews.

Findings: The results of the research indicate that particularly inspiring for the management practice is, among others, an exceptional ability to involve and motivate project’s stakeholders and special purpose entities which the organisers of the Cracow WYD displayed.

Value Added: In our considerations, we point out the specific type of a project – a global event of a religious nature – that according to our knowledge was not a subject of research in the field of management studies and thus we fill out the existing research gap.

Recommendations: The exploratory character of the study may inspire further research into the success factors of soft megaprojects and in particular those of religious nature.

Palabras clave

  • project management
  • megaproject
  • megaevent
  • project in catholic church

JEL Classification

  • M10
  • M19
Acceso abierto

Changes in Entrepreneurship Education in Secondary School under Curriculum Reform in Poland

Publicado en línea: 09 Aug 2019
Páginas: 73 - 105

Resumen

Abstract

Objective: The article aimed at identifying the position of the entrepreneurship course in the Polish education system and analysing the changes in its curriculum in the condition of the education system reform since 2017. Besides, attempts have been made to determine changes in this regard in the light of the analysis of the “old” and “new” core curriculum of general education in secondary schools of various types.

Methodology: Research was conducted by analysing the teaching content and existing data (desk research), which are the provisions of the national core curriculum (NCC) for general education in various types of schools currently in force and implemented in the ongoing reform of the education system. This analysis has been carried out against the previous research results presented in the literature on the subject using previously used methods of teaching content analysis.

Findings: The conducted research has shown that more attention should be paid to developing business competencies as part of the reform of the education system. In the NCC, cross-subject correlations have been taken into account, so that the same content is not unnecessarily duplicated. Entrepreneurship education should become more practical and oriented towards preparation for running own business and using financial services.

Value Added: The findings show that the new entrepreneurship education program assumptions in Poland will influence the development of entrepreneurship to a greater extent than before.

Recommendation: The results indicate that in the process of implementing the NCC a key role is played by the teacher, therefore it is necessary to prepare them well for its realization. However, the effects of implementing the program reform may only be observed and investigated in the future, therefore further research after several years is needed.

Palabras clave

  • business competencies
  • business education
  • core curriculum
  • entrepreneurship education
  • economic education
  • education system reform
  • Polish education system
  • secondary education

JEL Classification

  • A21
  • I21
  • I25
  • I28
Acceso abierto

L1 Use in Language Tests – Investigating Cross-Cultural Dimensions of Language Assessment

Publicado en línea: 09 Aug 2019
Páginas: 107 - 133

Resumen

Abstract

Objective: Assessment is a crucial part of language teaching, with great effect on learners’ motivation, willingness to study and learning success. Since language assessment is rooted in local policies and cultures of learning, it seems pertinent to look at how opinions on assessment can differ depending on the country of teacher training. The purpose of the paper is to compare Polish and Turkish teacher trainees’ on L1 use and translation in testing.

Methodology: The methodology applied in the paper is a qualitative action research study, where the groups of teacher trainees from Poland and Turkey participating in a telecollaborative project were prompted for reflection on different aspects of cultural appropriacy of language assessment. The data were collected via private diaries and public discussion forums. The corpus of student reflections was subject to qualitative analysis for key concepts, recurrent themes, similarities and differences across the two countries involved in analysis.

Findings: The effect of the local setting in which language instruction is to take place on assessment beliefs and strategies is stronger than that of teacher training. The language testing procedures of the Communicative Approach vary in the two countries under consideration (Poland and Turkey) due to a differing role and status of English in the country, cultural orientations of the society, preferred learning styles and habits, country openness to the Western culture and values as well as societal expectations towards the language teacher. Despite much standardization in language teacher education, significant variation in the shape of language teaching methodology can be attributed to the effect of cultural differences.

Value Added: Telecollaboration in teacher training is promoted as an instructional technique enabling expansion of teacher trainees’ intercultural competence, intercultural communication skills, awareness of the effect of cultural differences on preferred ways of learning and teaching. The cultural appropriacy of language assessment can be achieved through filtering testing methods and techniques to adapt them to the cultural, political and social reality of target users.

Recommendations: The telecollaborative exchange as described in the present paper proves to be an effective vehicle to achieve the purpose of increasing internalization of teacher education and creating better skilled professionals. Since language teaching has become a largely multicultural and multilingual experience, it is necessary to increase teacher trainees’ awareness of cultural appropriacy of its different aspects, including assessment, throughout the teacher training programme.

Palabras clave

  • testing
  • assessment
  • L1 vs. L2
  • translation

JEL Classification

  • O350 Social innovation
  • O330 Technological
  • Change: Choices and Consequences
  • Diffusion Processes
Acceso abierto

L2 Identity and Motivational Considerations in a Global Context

Publicado en línea: 09 Aug 2019
Páginas: 135 - 162

Resumen

Abstract

Objective: This paper sets out to examine language learner identity in a global context, by first analysing the dominant position of English in the world today and then in the light of this, revisiting the concepts which aim to describe how individuals are motivated to learn English.

Methodology: The paper is based on research findings as documented in numerous studies, for example Smit & Dafouz (2012) and Wächter & Maiworm (2014).

Findings: The findings emphasise the fact that the hegemony of English in the world today, where around 400 million people use English as a first language, shows no sign of diminishing. In fact, issues surrounding the consequences of globalisation make the place of English in the world ever more solidified, however the contexts and the purposes for which it used are changing.

Value added: By examining certain aspects of the powerful position of English today, this paper proposes the view that conceptions of specific motivational aspects of language learner identity are no longer as valid as they once were.

Recommendations: The paper recommends that a new theorizing of learner identity, with specific focus on L2 learner motivation, needs to be considered.

Palabras clave

  • L2 learner identity
  • global English
  • motivational drivers
  • English as a Medium of Instruction (EMI)
  • English as a lingua franca (ELF)

JEL Classification

  • 0350
  • O330
Acceso abierto

Foreign Direct Investment and Human Capital Formation

Publicado en línea: 09 Aug 2019
Páginas: 163 - 178

Resumen

Abstract

Objective: The main objective of this paper is to reveal the relationship between foreign direct investment (FDI) and human capital.

Methodology: The analysis consists in a presentation of main achievements in the literature regarding the contribution of human capital to the attraction of FDI.

Findings: The investment in human capital formation has leaded to the increase of labour productivity. This will ultimately result in economic growth. Education has the most important role in the process of human capital formation.

Value added: FDI has an important role to play in human resource development through its ability to enhance new skills, information and technologies in multinational enterprises. In this way, FDI becomes a determinant factor for education and professional training, because it is the link between the immediate reality based on creation, introduction of new skills, new technologies and provision of a wide range of information and initial training direction.

Recommendations: The economic policies should focus on the attraction of FDI that ensures the improvement of human capital quality. On the other hand, the education policies should focus on a better connection of the human resources to the requirements of the labour market and to offer acknowledge and practice that will help the graduates to correspond to the expectations of foreign investors.

Palabras clave

  • foreign direct investment
  • human capital
  • education
  • entrepreneurship

JEL Classification

  • I25
  • J24
  • M51
Acceso abierto

The Role Of Leadership in Adopting Quality Management System in Social Service Sector

Publicado en línea: 09 Aug 2019
Páginas: 179 - 199

Resumen

Abstract

Objective: The research is to analyse the theoretical leadership assessment assumptions, to determine the compatibility of managers’ assessment by choosing to implement the quality management system EQUASS (The European Quality in Social Services) in a social service organization.

Methodology: Research Methods are based on researchers’ insights, applying scientific literature analysis and synthesis methods, discussing leadership styles and leadership factors, questioning survey leaders’ opinions on participation in implementing quality management system in EQUASS, taking into account leadership style and leadership factors.

Findings: The empirical study identified a correlation analysis between leaders’ aspirations to participate in the project Improving the Quality of Social Services through EQUASS and the leadership style of these leaders in relation to leadership expression factors. The results of the pilot study have shown that the strongest inspirational motivation factor is judged by the senior manager, senior managers with a high managerial experience, and the result-oriented award-winning factor.

Value Added: The attitude of leaders in implementing a quality management system in an organization providing social services, taking into account the style and factors of leadership. Appropriate and effective leadership of the manager can lead to successful employee performance by implementing quality services and helping employees overcome difficulties in an organizational environment by implementing a quality management system.

Recommendations: In social service organizations, leadership has its own specificity, because the management’s work is based on the principles of social work focused on satisfying the needs of the service user and aspects of integration into society and modern management principles. Successful leadership is achieved by adapting leadership style to the needs of employees and users, taking into account the circumstances. Leadership style is particularly important in influencing the activities of the members of the organization, the efficiency of their work, creating the right conditions for education and cooperation.

Palabras clave

  • quality management system
  • leadership
  • manager
  • leadership styles
  • social service organization

JEL Classification

  • M12 – Personnel Management

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