Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

Publicado en línea: 11 oct 2019

Páginas: 475 - 486

Recibido: 17 sept 2018

Aceptado: 28 dic 2018

DOI: https://doi.org/10.2478/ethemes-2018-0027

Palabras clave

customers, satisfaction, quality, expectations, loyalty, banks, service SERVQUAL

© 2018 Velida Zimonjić, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.