Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

Online veröffentlicht: 11. Okt. 2019

Seitenbereich: 475 - 486

Eingereicht: 17. Sept. 2018

Akzeptiert: 28. Dez. 2018

DOI: https://doi.org/10.2478/ethemes-2018-0027

Schlüsselwörter

customers, satisfaction, quality, expectations, loyalty, banks, service SERVQUAL

© 2018 Velida Zimonjić, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.