Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

Pubblicato online: 11 ott 2019

Pagine: 475 - 486

Ricevuto: 17 set 2018

Accettato: 28 dic 2018

DOI: https://doi.org/10.2478/ethemes-2018-0027

Parole chiave

customers, satisfaction, quality, expectations, loyalty, banks, service SERVQUAL

© 2018 Velida Zimonjić, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.