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Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Vivien Surman

Vivien Surman

Budapest University of Technology and EconomicsBudapest, Hungary
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Surman, Vivien
, 
Zsuzsanna Eszter Tóth

Zsuzsanna Eszter Tóth

Eötvös Loránd UniversityBudapest, Hungary
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Tóth, Zsuzsanna Eszter
 and 
Györgyi Danó

Györgyi Danó

Budapest University of Technology and EconomicsBudapest, Hungary
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Danó, Györgyi
  
Dec 12, 2022
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Published Online: Dec 12, 2022
Page range: 1 - 15
DOI: https://doi.org/10.2478/zireb-2022-0021
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© 2022 Vivien Surman et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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English
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Business and Economics, Political Economics, Macroecomics, Public Finance and Fiscal Theory, Business Management, Marketing, Sales, Customer Relations, Management, Organization, Corporate Governance
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