Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Published Online: Dec 12, 2022

Page range: 1 - 15

DOI: https://doi.org/10.2478/zireb-2022-0021

Keywords

higher education, service quality, institution, programme, student focus

© 2022 Vivien Surman et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.