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Organizacija
Volume 45 (2012): Issue 1 (January 2012)
Open Access
Managing IT Services: Aligning Best Practice with a Quality Method
Miha Kastelic
Miha Kastelic
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Kastelic, Miha
and
Peter Peer
Peter Peer
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Peer, Peter
Feb 07, 2012
Organizacija
Volume 45 (2012): Issue 1 (January 2012)
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Published Online:
Feb 07, 2012
Page range:
31 - 37
DOI:
https://doi.org/10.2478/v10051-012-0004-6
Keywords
IT Service Management
,
ITIL
,
Six Sigma methodology
,
DMAIC
,
continual improvement
This content is open access.
