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Proceedings of the International Conference on Business Excellence
Volume 18 (2024): Issue 1 (June 2024)
Open Access
Rethinking Digital Customer Complaints’ Problem Solving: The Synchronous Model
Denisa-Roxana Sima
Denisa-Roxana Sima
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara
Romania
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Sima, Denisa-Roxana
,
Sabina Potra
Sabina Potra
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara
Romania
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Potra, Sabina
,
Adrian Pugna
Adrian Pugna
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara
Romania
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Pugna, Adrian
and
Rebecca Chincea
Rebecca Chincea
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara
Romania
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Chincea, Rebecca
Jul 03, 2024
Proceedings of the International Conference on Business Excellence
Volume 18 (2024): Issue 1 (June 2024)
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Published Online:
Jul 03, 2024
Page range:
2901 - 2913
DOI:
https://doi.org/10.2478/picbe-2024-0241
Keywords
Customer Complaints
,
Problem Solving
,
Digital Business
,
Comparative Analysis
,
Quality Management Tools
,
Synchronous Model
© 2024 Denisa-Roxana Sima et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
