Managing Crisis Communication Via Social Media

Published Online: Apr 18, 2021

Page range: 23 - 32

Received: Mar 01, 2020

Accepted: Jan 01, 2021

DOI: https://doi.org/10.2478/ngoe-2021-0003

Keywords

public relations, crisis situation, social media, crisis communication, consumer perspective on crisis communication

© 2021 Anja Špoljarić, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.