[
Abiola, & Emmanuel, S. (2013). Relational Capital and Business Performance of Female-Owned SMEs. Journal of Economics and Sustainable Development, Vol.4, No.8, 2013, pg. 2222-2855.
]Search in Google Scholar
[
Agostini, L., Anna, N., & Benedetta, S. (2017). Measuring the impact of relational capital on customer performance in the SME B2B sector: The moderating role of absorptive capacity. Business Process Management Journal, 23(6), 1144-1166. doi: doi:10.1108/BPMJ-10-2016-0205
]Search in Google Scholar
[
Ambrose, E., Marshall, D., & Lynch, D. (2010). Buyer supplier perspectives on supply chain relationships. International Journal of Operations & Production Management, 30(12), 1269-1290.
]Search in Google Scholar
[
Ball, D., Simões Coelho, P., & Machás, A. (2004). The role of communication and trust in explaining customer loyalty: An extension to the ECSI model. European Journal of Marketing, 38(9/10), 1272-1293.
]Search in Google Scholar
[
Borgatti, S. P., & Halgin, D. S. (2011). On Network Theory. Organization Science, 14. doi: 10.1287/orsc.1110.0641
]Search in Google Scholar
[
Bratianu, C., & Bejinaru, R. (2023). From Knowledge to Wisdom: Looking beyond the Knowledge Hierarchy. Knowledge, 3(2), 196-214.
]Search in Google Scholar
[
Bratianu, C., Stănescu, D. F., & Mocanu, R. (2022). The mediating role of customer knowledge management on the innovative work behavior and product innovation relationship. Kybernetes(ahead-of-print).
]Search in Google Scholar
[
Castells, M. (2011). A Network Theory of Power. International Journal of Communication, 5, 15.
]Search in Google Scholar
[
De Clercq, D., & Sapienza, H. J. (2006). Effects of relational capital and commitment on venture capitalists' perception of portfolio company performance. Journal of Business Venturing, 21(3), 326-347.
]Search in Google Scholar
[
Deborah, G. (2015). Reputation orientation: Improving marketing performance through corporate reputation building. Marketing Intelligence & Planning, 33(5), 784-803. doi: 10.1108/MIP-11-2013-0183
]Search in Google Scholar
[
Drucker, P. (2001). The next workforce. The Economist, 1.
]Search in Google Scholar
[
Eggert, A., Ulaga, W., & Schultz, F. (2006). Value creation in the relationship life cycle: A quasi-longitudinal analysis. Industrial Marketing Management, 35(1), 20-27.
]Search in Google Scholar
[
Falcone, R., & Castelfranchi, C. (2011). Trust and relational capital. Computational and Mathematical Organization Theory, 17(2), 179-195. doi: http://dx.doi.org/10.1007/s10588-011-9086-6
]Search in Google Scholar
[
Ferdinand, A. T., & Wahyuningsih, W. (2018). Salespeople’s innovativeness: a driver of sales performance. Management & Marketing, 13(2), 966-984.
]Search in Google Scholar
[
Fiona, S. (2012). Consumer interaction as intellectual capital. Journal of Intellectual Capital, 13(1), 81-105. doi: 10.1108/14691931211196222
]Search in Google Scholar
[
Gogan, L. M., Artene, A., Sarca, I., & Draghici, A. (2016). The impact of intellectual capital on organizational performance. Procedia-Social and Behavioral Sciences, 221, 194-202.
]Search in Google Scholar
[
Gregorio Martín de, C., Pedro López, S., & José Emilio Navas, L. (2004). The role of corporate reputation in developing relational capital. Journal of Intellectual Capital, 5(4), 575-585. doi: 10.1108/14691930410567022
]Search in Google Scholar
[
Homans, G. C. (2017). The human group: Routledge.
]Search in Google Scholar
[
Homburg, C., Müller, M., & Klarmann, M. (2011). When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation. Journal of the Academy of Marketing Science, 39(6), 795-812.
]Search in Google Scholar
[
Jaakkola, M., Frösén, J., & Tikkanen, H. (2015). Various forms of value-based selling capability — Commentary on “Value-Based Selling: An Organizational Capability Perspective”. Industrial Marketing Management, 45, 113-114. doi: http://dx.doi.org/10.1016/j.indmarman.2015.02.022
]Search in Google Scholar
[
James, C. (1990). Foundations of social theory. Cambridge, MA: Belknap.
]Search in Google Scholar
[
Jang, S., & Nemeh, A. (2017). Salespeople knowledge search behavior and sales performance: An investigation of printing equipment industry. Technological Forecasting and Social Change, 120, 323-333.
]Search in Google Scholar
[
Kale, P., Singh, H., & Perlmutter, H. (2000). Learning and protection of proprietary Assets in strategic alliances: building Relational capital. Strategic Management Journal, pp 217–237.
]Search in Google Scholar
[
Katz, N., Lazer, D., Arrow, H., & Contractor, N. (2004). Network Theory and Small Groups. Small Group Research, 35(3), 307-332. doi: 10.1177/1046496404264941
]Search in Google Scholar
[
Kohtamäki, M., Partanen, J., & Möller, K. (2013). Making a profit with R&D services—The critical role of relational capital. Industrial Marketing Management, 42(1), 71-81.
]Search in Google Scholar
[
Kohtamäki, M., Partanen, J., Parida, V., & Wincent, J. (2013). Non-linear relationship between industrial service offering and sales growth: The moderating role of network capabilities. Industrial Marketing Management. doi: 10.1016/j.indmarman.2013.07.018
]Search in Google Scholar
[
Kotha, S., Rajgopal, S., & Rindova, V. (2001). Reputation Building and Performance: An Empirical Analysis of the Top-50 Pure Internet Firms. European Management Journal, 19(6), 571–586.
]Search in Google Scholar
[
Landroguez, S. M. (2013). Developing an integrated vision of customer value. Journal of Services Marketing, 27(3), 234-244. doi: 10.1108/08876041311330726
]Search in Google Scholar
[
Liao, S. H., Hu, D. C., & Ding, L. W. (2017). Assessing the influence of supply chain collaboration value innovation, supply chain capability and competitive advantage in Taiwan's networking communication industry. International Journal of Production Economics, 191, 143-153.
]Search in Google Scholar
[
Lin, N. (2017). Building a network theory of social capital Social capital (pp. 3-28): Routledge.
]Search in Google Scholar
[
Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5-18. doi: 10.1016/j.jretai.2006.10.002
]Search in Google Scholar
[
Martini, S. B., Corvino, A., Doni, F., & Rigolini, A. (2016). Relational capital disclosure, corporate reporting and company performance: Evidence from Europe. Journal of Intellectual Capital, 17(2), 186-217.
]Search in Google Scholar
[
Nachigall, C., Kroehne, U., Funke, F., & Steyer, R. (2003). Should We Use SEM? Pros and Cons of Structural Equation Modelling. Methods of Psychological Research Online, 8(2), 1-22.
]Search in Google Scholar
[
Niininen, O., Buhalis, D., & March, R. (2007). Customer empowerment in tourism through consumer centric marketing (CCM). Qualitative Market Research: An International Journal, 10(3), 265-281. doi: 10.1108/13522750710754308
]Search in Google Scholar
[
Panigyrakis, G. G., & Theodoridis, P. K. (2009). Internal marketing impact on business performance in a retail context. International Journal of Retail & Distribution Management, 37(7), 600-628. doi: 10.1108/09590550910964620
]Search in Google Scholar
[
Restuccia, M. (2009). Value Co-Creation Orientation: Conceptualization, Measurement and Impact on Firm Performance. Doctoral Workshop Naples Forum on Services. HEC Montréal.
]Search in Google Scholar
[
Retnawati, B. B., & Nuryakin, N. (2016). Developing Salesperson Performance: The Role of Customer Encountering Competence Portfolio, Relational Capital and Service Excellent Customer Heterogeneity. International Review of Management and Marketing, 6(4).
]Search in Google Scholar
[
Salem Khalifa, A. (2004). Customer value: a review of recent literature and an integrative configuration. Management Decision, 42(5), 645-666.
]Search in Google Scholar
[
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2006). Consumer perception of value: literature review and a new conceptual framework. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 19, 40.
]Search in Google Scholar
[
Saputra, M. H., & Pratomo, L. A. (2023). Optimization of relational capital and the strength of SMEs network collaboration to improve its performance: Evidence from Indonesia. Jurnal Manajemen dan Pemasaran Jasa, 16(1), 111-126.
]Search in Google Scholar
[
Schoenherr, T., Power, D., Narasimhan, R., & Samson, D. (2012). Competitive capabilities among manufacturing plants in developing, emerging, and industrialized countries: a comparative analysis. Decision Sciences, 43(1), 37-72.
]Search in Google Scholar
[
Silvio, B. M., Antonio, C., Federica, D., & Alessandra, R. (2016). Relational capital disclosure, corporate reporting and company performance: Evidence from Europe. Journal of Intellectual Capital, 17(2), 186-217. doi: doi:10.1108/JIC-07-2015-0065
]Search in Google Scholar
[
Slater, S. F. (1997). Developing a customer value-based theory of the firm. Journal of the Academy of Marketing Science, 25(2), 162.
]Search in Google Scholar
[
Soliman, H. S. (2011). Customer Relationship Management and Its Relationship to the Marketing Performance. International Journal of Business and Social Science, 2(10), 166-182.
]Search in Google Scholar
[
Stovel, M., & Bontis, N. (2002). Voluntary turnover: knowledge management–friend or foe? Journal of Intellectual Capital, 3(3), 303-322.
]Search in Google Scholar
[
Sussan, F. (2012). Consumer interaction as intellectual capital. Journal of Intellectual Capital, 13(1), 81-105.
]Search in Google Scholar
[
Szmigin, I., Canning, L., & Reppel, A. E. (2005). Online community: enhancing the relationship marketing concept through customer bonding. International Journal of Service Industry Management.
]Search in Google Scholar
[
Teichmann, K., Scholl-Grissemann, U., & Stokburger-Sauer, N. E. (2016). The Power of Codesign to Bond Customers to Products and Companies: The Role of Toolkit Support and Creativity. Journal of Interactive Marketing, 36, 15-30.
]Search in Google Scholar
[
Terho, H., Eggert, A., Haas, A., & Ulaga, W. (2015). How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management, 45, 12-21. doi: 10.1016/j.indmarman.2015.02.017
]Search in Google Scholar
[
Töytäri, P., & Rajala, R. (2015). Value-based selling: An organizational capability perspective. Industrial Marketing Management, 45, 101-112. doi: http://dx.doi.org/10.1016/j.indmarman.2015.02.009
]Search in Google Scholar
[
Vargo, S. L., & Lusch, R. F. (2007). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. doi: 10.1007/s11747-007-0069-6
]Search in Google Scholar
[
Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. doi: http://dx.doi.org/10.1007/s11747-007-0069-6
]Search in Google Scholar
[
Vargo, S. L., & Lusch, R. F. (2017). Service-dominant logic 2025. International Journal of Research in Marketing, 34(1), 46-67. doi: 10.1016/j.ijresmar.2016.11.001
]Search in Google Scholar
[
Wang, C.-H. (2014). How relational capital mediates the effect of corporate reputation on competitive advantage: Evidence from Taiwan high-tech industry. Technological Forecasting and Social Change, 82, 167-176. doi: 10.1016/j.techfore.2013.06.009
]Search in Google Scholar
[
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139.
]Search in Google Scholar
[
Yi, H.-T., Yeo, C., Amenuvor, F. E., & Boateng, H. (2021). Examining the relationship between customer bonding, customer participation, and customer satisfaction. Journal of Retailing and Consumer Services, 62, 102598.
]Search in Google Scholar
