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Journals
Journal of Central Banking Theory and Practice
Volume 12 (2023): Issue 1 (January 2023)
Open Access
Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro
Milorad Jovović
Milorad Jovović
,
Nikola Mišnić
Nikola Mišnić
,
Bojan Pejović
Bojan Pejović
and
Marija Mijušković
Marija Mijušković
| Jan 19, 2023
Journal of Central Banking Theory and Practice
Volume 12 (2023): Issue 1 (January 2023)
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Published Online:
Jan 19, 2023
Page range:
45 - 56
Received:
May 12, 2022
Accepted:
Aug 28, 2022
DOI:
https://doi.org/10.2478/jcbtp-2023-0003
Keywords
Customer satisfaction
,
Switching intentions
,
Customer retention
,
Customer defection
,
banking
© 2023 Milorad Jovović et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Milorad Jovović
Faculty of Economics Podgorica University of Montenegro
Podgorica, Montenegro
Nikola Mišnić
Faculty of Economics Podgorica University of Montenegro
Podgorica, Montenegro
Bojan Pejović
Faculty of Economics Podgorica University of Montenegro
Podgorica, Montenegro
Marija Mijušković
Finance plus
Podgorica, Montenegro