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Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro

Milorad Jovović

Milorad Jovović

Faculty of Economics Podgorica, University of MontenegroPodgorica, Montenegro
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Jovović, Milorad
, 
Nikola Mišnić

Nikola Mišnić

Faculty of Economics Podgorica, University of MontenegroPodgorica, Montenegro
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Mišnić, Nikola
, 
Bojan Pejović

Bojan Pejović

Faculty of Economics Podgorica, University of MontenegroPodgorica, Montenegro
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Pejović, Bojan
 and 
Marija Mijušković

Marija Mijušković

Finance plusPodgorica, Montenegro
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Mijušković, Marija
  
Jan 19, 2023
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Published Online: Jan 19, 2023
Page range: 45 - 56
Received: May 12, 2022
Accepted: Aug 28, 2022
DOI: https://doi.org/10.2478/jcbtp-2023-0003
Keywords
© 2023 Milorad Jovović et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Language:
English
Publication timeframe:
3 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other
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