Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro

Published Online: Jan 19, 2023

Page range: 45 - 56

Received: May 12, 2022

Accepted: Aug 28, 2022

DOI: https://doi.org/10.2478/jcbtp-2023-0003

Keywords

Customer satisfaction, Switching intentions, Customer retention, Customer defection, banking

© 2023 Milorad Jovović et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.