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Journal of Central Banking Theory and Practice
Volume 12 (2023): Issue 1 (January 2023)
Open Access
Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro
Milorad Jovović
Milorad Jovović
,
Nikola Mišnić
Nikola Mišnić
,
Bojan Pejović
Bojan Pejović
and
Marija Mijušković
Marija Mijušković
| Jan 19, 2023
Journal of Central Banking Theory and Practice
Volume 12 (2023): Issue 1 (January 2023)
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Published Online:
Jan 19, 2023
Page range:
45 - 56
Received:
May 12, 2022
Accepted:
Aug 28, 2022
DOI:
https://doi.org/10.2478/jcbtp-2023-0003
Keywords
Customer satisfaction
,
Switching intentions
,
Customer retention
,
Customer defection
,
banking
© 2023 Milorad Jovović et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.