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The Influence of Service Quality and Passenger Satisfaction Towards Electric Train Services (ETS): A PLS-SEM Approach

Azmi Mat

Azmi Mat

MARA University of Technology, Faculty of Business & ManagementSelangor, Malaysia
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Mat, Azmi
, 
Norliza Saiful Bahry

Norliza Saiful Bahry

MARA University of Technology, Faculty of Business & ManagementSelangor, Malaysia
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Bahry, Norliza Saiful
, 
Nur Liana Kori

Nur Liana Kori

MARA University of Technology, Faculty of Business & ManagementSelangor, Malaysia
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Kori, Nur Liana
, 
Zarina Abdul Munir

Zarina Abdul Munir

MARA University of Technology, Faculty of Business & ManagementSelangor, Malaysia
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Munir, Zarina Abdul
 and 
Norzaidi Mohd Daud

Norzaidi Mohd Daud

MARA University of Technology, Institute of Research & InnovationSelangor, Malaysia
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Daud, Norzaidi Mohd
  
May 04, 2019
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Published Online: May 04, 2019
Page range: 57 - 64
DOI: https://doi.org/10.2478/fman-2019-0005
Keywords
© 2019 Azmi Mat et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Language:
English
Publication timeframe:
1 times per year
Journal Subjects:
Computer Sciences, Business Computing, Business and Economics, Business Management, Management Accounting, Financial Controlling, Cost Calculation, Investment
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